Receptionist Haematology & Oncology Day Unit
Job Description
Job summary
Exciting opportunity for a receptionist band 2 role in the Haematology and Oncology Day Unit to work within the NHS.
There is no sponsorship for this role. Interviews will be at Blackpool (face to face). Please apply early as this vacancy may close early due to volume of applicants.
The role will be covering administrative and clerical duties, including evenings (6pm finishing shifts) , pulling case notes from across the Trust, to support an extremely busy unit.
You will require to support the unit regarding any administrative tasks related to the high flow of daily patients attending the service . You will require to be passionate about your role, kind towards patients and having excellent customer service skills.
Main duties of the job
You will require to be motivated, enthusiastic, to have excellent communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.
Duties will include the retrieval of Health Record Folders, updating patient's details in their Health Record Folder and on the Trust's PAS system, and Reception duties, to include preparation of case notes for procedures and clinics , checking-in patients for procedures and day unit attendances . You will require to manage different systems online to be able to book all the required patients and to have excellent I.T. skills .
Within the role you are required to locate and organise patient's notes for the needs of the service , as well as , retrieving them to the service daily.
Please note that we reserve the right to close this advert early if a high number of applications are received.
About us
We are a very busy Unit who thrive on giving the best patient care we possibly can. We are a friendly and motivated Team who work well together and are about to embark on a significant recovery programme.
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job responsibilities
Duties and Responsibilities (including but not limited to):
- To request patient case notes from across the Hospital and associated peripheral hospitals.
- Ensuring Health Record folders are traced to the location held on the hospitals electronic PAS system.
- Prepare case notes for day unit.
- Reception duties to be covered in a polite and professional manner
- Admit and process patient attendance
- To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
- To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
- Update the Hospital Information System to reflect the correct patient details
- Ensure that all duties allocated are completed in a timely and satisfactory manner
- Offer general support to the team.
- Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
- To be an integral member of their assigned team.
- To adhere to the Medical Records Procedures.
- Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
- Constantly review admin processes and consider ways in which to improve them
- Comply with the job description statement
- The post holder must comply with all relevant policies, procedures and training requirements
- To undertake any other ad-hoc activities as directed.
Please read the Job Description & Person Specification before applying for this post.
Person Specification
Education and Qualification
Essential
- Education of 3 GCSE's grades A-C or equivalent
- I.T. qualification
Experience and Knowledge
Essential
- Experience within the NHS
- Customer service experience
- The ability to communicate effectively in English
- Computer literate with experience on Microsoft Office software
- Experience and qualification to utilise PAS system and other hospital systems
- Experience with tracing notes
Skills and Ability
Essential
- Ability to set & establish priorities
- Team Player
- Assertiveness
- Excellent time management
- Good I.T. skills
- Decision maker
- Communicate at all levels
- Lateral thinker and problem solver
- Excellent organisational skills
- Able to use own initiative and work independently as needed
- Efficient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
Blackpool Teaching Hospitals
Whinney Heys
Blackpool
FY3 8NR
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)
