Receptionist - Minfor Surgery
Job Description
Job summary
Working in a busy but friendly team, you will be assisting patients accessing the service. Processing requests, care navigating and scanning information. You will also have access to the NHS Pension scheme
Main duties of the job
Reporting to the Managing Partner, you will be expected to call handle, care navigate and process patient requests.
About us
Working in a busy but friendly team, you will be assisting patients accessing the service. Processing requests, care navigating and scanning information. You will also have access to the NHS Pension scheme. Role is initially for 1 year but further opportunities may be available.
Job responsibilities
JOB DESCRIPTION :- Care Navigator
Main purpose of post:
To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Responsible to:
Sean Langridge - Managing Partner.
Major Duties and Responsibilities of the Post:
1 Reception Duties
a) Ensure appointment system is running efficiently and monitor flow of patients into consulting and treatment rooms.
b) Ensure that patients without appointments but who need urgent consultation are seen, if appropriate.
c) Explain Practice arrangements to new patients and temporary residents, ensure procedures are completed.
d) Advise patients of relevant charges for private services; accept payment and issue receipts for same.
e) Respond to all queries and requests for assistance from patients and other visitors.
f) Enter requests for home visits into daybook / computer including all relevant information, and refer to duty doctor.
g) In conjunction with other receptionists, ensure that requests for prescriptions are actioned where possible, within one working day.
h) Ensure reception and waiting areas are kept tidy.
i) Receive and pass on messages for District Nurses and Health Visitor etc.
j) Making up New patient files.
2 Management of Appointment Systems
a) Ensure total familiarity with appointment systems for all clinics.
b) Book appointments, ensuring sufficient information is recorded to retrieve medical record.
c) Monitor effectiveness of the system and report any problems to the Practice Manager.
3 Management of Medical Records
a) Ensure that all records are accurately assembled in advance for each consulting session. Ensure that the record is available for the doctor in the instances of urgent consultation.
b) Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.
c) Ensure correspondence, reports, results etc are filed scanned in the correct record.
d) Ensure that records are kept neat, tidy and in good repair, with all necessary information recorded on the outer cover.
4 Preparation of Consulting Rooms
a) Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and re-stocking as required.
b) Ensure that consulting rooms are checked at the end of each session and left tidy and secure.
5 Operation of Telephone System
a) Receive and make calls as required. Divert calls and take messages as appropriate.
b) Ensure that system is operational at the beginning of each day and transferred to night service at the end of each day.
6 Start and End of Day Procedures
a) Open up premises each morning, set alarm to day function and make all necessary preparations to receive patients.
b) Secure premises at end of day, ensure building is totally secure, internal lights off and alarm activated.
7 Computer Duties
a) Input and print repeat prescriptions.
b) Use computer for general enquiries and searches.
c) Any other computer duties relevant to the post.
SPECIAL REQUIREMENTS OF THE POST
- An ability to use own judgment, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.
- Excellent communication skills.
- You will be expected to attend Training Courses when required.
- You will be expected to accept that all information you see or hear must be treated with the utmost confidentiality and must not be disclosed to unauthorized persons.
- This job description is neither inclusive nor exhaustive and you will be expected to carry out any duties as requested by any of the Practice Partners, Practice Manager / Supervisor.
- Flexible team player.
Person Specification
Experience
Essential
- Previous experience dealing with the public
Qualifications
Essential
- GCSE passing grades
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
GP Practice in Wales
Address
Minfor Surgery
Minfor Surgery
Park Road
BARMOUTH
Gwynedd
LL42 1PL
United Kingdom
