Receptionist
- NHS
- Part Time
- Nottingham
- Negotiable
Job Description
Job summary
Purpose of the Post:
To be the friendly first contact for patients of the GP practice at reception and on the telephone and to undertake basic administrative duties in relation to patient records, appointments, prescriptions and communications.
We are a small, friendly Practice with a good reputation among our patients. We are a small, team, all part-time and we work together as a team to provide excellent care.
Main duties of the job
General receptionist/administrative duties using Microsoft and specialist clinical systems, for which training is provided.
This is within a very busy NHS environment and requires good people skills as well as quick learning, empathy and understanding.
About us
We undertake a wide range of treatments and procedures for our patients under our contract with NHS England.
We work hard and efficiently to make this small Practice successful and our performance figures reflect that hard work.
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Processing and distributing incoming (and outgoing) mail (both paper and electronic)
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Person Specification
Additional Requirements
Essential
- Good interpersonal and communication skills including clear diction for telephone work. Flexibility with hours to support cover for annual leave etc.
Qualifications
Essential
- A good standard of written/spoken English and Mathematics.
Desirable
- Additional relevant qualifications in Health or Social Care, BTEC NVQ Level 2/3
Experience
Essential
- No experience is required, essential training will be provided
Desirable
- Experience of working within an office environment using IT. Experience of reception duties.
- Experience within an NHS or Local Government setting Experience within Primary Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Unity Surgery
Address
318 Westdale Lane
Mapperely
Nottingham
NG3 6EU
United Kingdom
