Receptionist / Patient Support Team
- NHS
- Part Time
- Watlington
- 12.71 an hour
Job Description
Job summary
An exciting opportunity has arisen to join our Reception / Patient Support Team. In this vital role, you'll ensure patients receive seamless, high quality care by managing appointment bookings, coordinating referrals, maintaining patient records and supporting clinical teams.
Main duties of the job
Manage appointments and bookings.
Process incoming documents and new patient registrations.
Manage incoming tasks and worklists.
Helping patient and colleague queries.
About us
An exciting opportunity has arisen to join our busy Patient Support Team working 18 hours per week. These hours would be spread over Tuesday, Wednesday and Thursdays and additional cover for sickness or leave may be required. Whilst previous GP practice experience is desirable, all relevant training will be provided.
Job responsibilities
Role Overview
Our Patient Support Team is the first point of contact for everyone who comes through our doors or calls us. This role sits at the heart of Watlington Medical Centre keeping reception running smoothly, supporting patients with warmth and efficiency, and helping our clinical team do their best work.
This job description covers the full range of duties carried out by members of our Patient Support Team, including those in senior or lead roles. The exact mix of responsibilities will depend on your specific role level and contracted hours.
Key Responsibilities
Reception and Front Desk
Opening and closing reception at the start and end of each day, including switching systems on and off
Managing the waiting room ensuring it is welcoming, orderly, and well-presented
Greeting patients and visitors at the front desk with a warm, professional welcome
Answering incoming telephone calls and directing queries confidently and appropriately
Operating and maintaining the on-call board and clinician board
Opening and closing the cabin as required
Calling 999 where clinical urgency requires it
Appointments and BookingBooking patient appointments across all appointment types
Printing visit lists and GP links as part of the daily workflow
Updating 2WW (two-week wait) appointment dates
Supporting GPs by calling hospitals and other organisations on their behalf
Patient recalls
Administration and Document HandlingProcessing incoming post receiving, opening, dating, and distributing to the appropriate places
Scanning documents, including hospital correspondence and internal mail bag items
Processing emails and responding or forwarding as appropriate
Managing the Accurx inbox
Processing online access requests for patients
Processing scanned documents and referrals
Completing and processing registration forms, including adding to the registration sheet
Choose and book worklist
Tasks and WorklistsWorking through clinical and administrative tasks in the practice system
Processing and actioning tasks assigned by clinicians and colleagues
Patient and Colleague QueriesHelping patients and colleagues with queries in a calm, clear, and supportive way
Helping patients with online access and digital queries
Meetings and CommunicationTaking minutes at team meetings where required
Maintaining accurate records and documentation
Supporting and mentoring junior team members
Person Specification
Experience
Essential
- Experience in a customer facing or administrative role.
- Confident and friendly telephone manner.
- Ability to stay calm and professional under pressure.
- Strong organisation skills and attention to detail.
- Ability to work flexibly as part of a team.
- Good IT skills and comfort learning new systems.
- Understanding of patient confidentiality and data protection.
Desirable
- Experience working in a GP practice.
- Familiarity with SystmOne.
- Experience with AccuRx.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Watlington Medical Centre
Address
Rowan Close
Watlington
King's Lynn
Norfolk
PE33 0TU
United Kingdom
Employer's website
https://www.watlingtonmedicalcentre.co.uk/ (Opens in a new tab)
