Receptionist/Care Navigator
Job Description
Job summary
Conway Medical Centre is looking for a Receptionist/Care Navigator for 16 hours per week, days to be negotiated.
The Receptionist/Care Navigator is key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff and facilitating patient access to appropriate healthcare services. The Care Receptionist/Care Navigator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Main duties of the job
Key responsibilities include scheduling appointments, managing patient records, answering phone calls and providing patients with information about healthcare services. The Receptionist/Care Navigator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities and a patient-based approach to service delivery.
About us
We are a GP practice based in Harehills. We have 3 GP's and 3 long-term locum GP's. We have 2 nurses, 2 HCA's and a phlebotomist. We have 6 Receptionists/Care Navigators (working various times), Practice Manager and a Deputy Practice Manager.
In April we merged with another practice in Harehills and now have 9200 patients.
We are a friendly practice and try our best to help patients as best we can. If you would like to see more about what we do look on our website at conwaymedicalleeds.co.uk
Job responsibilities
Main duties of the job:
Front Desk Management,
Appointment booking following Care Navigation triage,
Telephone enquiries,
eConsultations - Process eConsultations received - Patchs,
Patient records management,
Summarising,
Administrative work as required, - practice email
Patient follow-up,
Service enhancement initiatives,
Training participation,
Knowledge upgrading
Person Specification
Qualifications
Essential
- GCSE's in English & Maths
Desirable
- Customer service training,
- Administration training
Experience
Essential
- Proven Experience
- Understanding of basic healthcare operations is beneficial,
- Proficiency in using System1 would be helpful,
- Computer skills - ability to use Microsoft Office,
- Excellent verbal and written communication skills,
- Organisational skills,
- Ability to handle sensitive information & confidentiality
Desirable
- Customer service,
- Skills in conflict resolution & to cope in stressful situations,
- Adaptability,
- Flexible & adaptable to change,
- Willingness to take on additional responsibilities,
- Teamwork,
- Patient interaction,
- Proactive in personal development - enhance skills & knowledge related to healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Conway Medical Centre
Address
51-53 Conway Place
Harehills
Leeds
West Yorkshire
LS8 5DE
United Kingdom
