Finance Assistant Sales Ledger Invoicing - Outpatients
- NHS
- Full Time
- Deal + Work from Home
- 26532.74 - 32105.21 a year
Job Description
Job summary
We are looking for someone with excellent numerical and customer service skills to join our small and friendly finance sales ledger team to do sales invoicing and provide some cover for credit control.
The primary task will be sales ledger invoicing. The billing process can be complex so attention to detail and a high level of accuracy, along with the ability to manage a busy workload and meet deadlines are essential.
Another significant part of the role will be dealing with patient queries, by telephone and by email, so excellent communication skills with a high level of empathy and appreciation of patient confidentiality are essential. This may involve taking payments and discussing patient accounts, so a knowledge of credit control/accounts is desirable
A good level of computer literacy is required, although full training will be given, as the work will involve using a number of systems, including the patient database, Microsoft Office programs including Excel and Outlook, and filing of electronic documents in the companys shared files.
The role will be on a work from home basis, with occasional travel to our hospital sites and head office at Margate, Ashford, Canterbury and Betteshanger.
This is an 18 month fixed term maternity cover role, however there may be a possibility of it becoming a permanent role at a later date.
Interviews to be held 16th-18th June.
Main duties of the job
Issuing sales invoices for inpatient and outpatient appointments. Ensuring that invoices are billed in line with the correct contract and collecting and recording the relevant treatment elements and costs. Assist with credit control including the timely processing of customer receipts, with any related patient queries dealt with efficiently and with empathy. Supporting the Finance Team Leader and ensuring that monthend timetables are adhered to.
About us
Spencer Private Hospitals recognise and value all of their staff and are committed to developing a well-trained and flexible workforce.
Staff wellbeing is a priority for the organisation with some perks of employment being -
- Free on-site staff carparking
- Staff discount for treatments
- Enrolment into a staff pension scheme
- Investment in staff training
- Annual salary increment
- Additional benefits available in line with our NHS colleagues
- Local retail discounts
We are also fortunate enough to be based in East Kent, arguably one of the most beautiful parts of the UK, often boasting the best weather due to our close proximity to Western Europe and is aptly know by the missive `the Garden of England. We are a short hop across the channel to France with the added bonus of fast rail connections to Europe, London and surrounding areas. The availability of high-quality schools which support grammar school education as well as academy and private schools are all available within the locality.
Our CQC report has a rating of Good and we are now on an improvement trajectory to Outstanding.
Spencer Private Hospitals is an equal opportunity employer. This position is subject to a Disclosure and Barring check.
Job responsibilities
SPENCER PRIVATE HOSPITALS
Job Description
Job Title: Finance Assistant Sales Ledger Invoicing Outpatients
Department: Finance
Responsible to: Finance Team Leader
Accountable to: Finance Manager
JOB PURPOSE
Issuing sales invoices for inpatient and outpatient appointments. Ensuring that invoices are billed in line with the correct contract and collecting and recording the relevant treatment elements and costs. Assist with credit control including the timely processing of customer receipts, with any related patient queries dealt with efficiently and with empathy. Supporting the Finance Team Leader and ensuring that monthend timetables are adhered to.
KEY RELATIONSHIPS
Billing Team Manager
Deputy Billing Team Manager
Finance Sales Ledger team
Administration teams
Outpatient nursing team
External: Patients
External: Consultants
KEY RESPONSIBILITIES
Billing of outpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider fees are recorded
Liaising with colleagues across the organisation and parent entity to ensure that relevant information is received in a timely manner to enable billing
Billing of pre-assessment appointments, ensuring that sales pricing is aligned to the correct contract and that charges are complete and correct
Respond to customer queries by telephone and email, resolving issues efficiently and with empathy and discretion
Maintenance of patient notes on system (recording all enquiries)
Taking customer payment details by telephone, processing and receipting where required
Assist with the sending of completed invoices to the relevant insurers or customers as requested via the necessary channels e.g. Healthcode
Carry out all necessary departmental filing
Ensure that all tasks are completed in line with the month end close timetable
Contribute to the development and improvements for the finance department
Financial
To continue to review and create efficiencies, improving our relationships with our partners across the business
Quality
To maintain high standards ensuring high stakeholder satisfaction
Equal Opportunities
It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success.
Health & Safety
All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions.
Data Protection
If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals.
Customer Care
It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently.
Confidentiality
To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals.
This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.
Signed: Date: ..
CORPORATE VALUES
Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work.
BEHAVIOURS
Care - Where care comes first.
Respect - Every voice matters, every person counts.
Excellence - Strive to be the best we can.
Accountability - We own our actions and deliver on our promises.
Teamwork - Achieving more through unity and trust.
Empathy - Understanding others to make a real difference.
Person Specification
Skills
Essential
- Attention to Detail
- Accuracy
- Awareness and understanding of the importance of confidentiality within the Finance Department
- Excellent Customer Service skills
- Good communication skills
- Able to work under pressure and meet deadlines
- Good computer literacy
- Basic Microsoft (Outlook, Word)
- Excel
