HR Operations Manager

Job responsibilities

Job Purpose

The HR Operations Manager will lead the day-to-day delivery of HR services across Conexus Healthcare, managing the HR team and providing professional HR advice and support to Conexuss member practices, the seven Primary Care Networks (PCNs), and internal staff.

The postholder will take ownership of recruitment and onboarding, the HR system, and Conexuss HR policies and procedures, ensuring an efficient, compliant, and consistently high-quality service that underpins the organisations wider workforce and operational objectives.

Specific Role Responsibilities (the following outlines the key responsibilities which the role holder will be required to undertake)

Manage and lead the HR team, providing day-to-day supervision, support, and professional development to ensure a high-performing and motivated team.

Act as the first point of escalation for complex HR queries and casework, providing expert advice and guidance to managers across Conexuss member practices, PCNs, and internal teams.

Oversee the end-to-end recruitment process, including job design, advertising, shortlisting, interviewing, and offer management, ensuring a positive and efficient candidate experience.

Lead the onboarding process for new starters, ensuring a smooth, consistent, and compliant induction experience across all areas of the organisation.

Own and maintain the HR system, ensuring data accuracy, timely record-keeping, and effective use of reporting and analytics to support workforce decision-making.

Develop, review, and maintain HR policies and procedures, ensuring these remain up to date, legally compliant, and reflective of best practice.

Provide advice and support to managers on employee relations matters, including disciplinary, grievance, performance management, absence management, and change processes.

Work with managers across practices and PCNs to understand workforce needs and support recruitment and retention initiatives.

Ensure compliance with employment law, Terms and Conditions of employment, and relevant regulatory and statutory requirements, including safer recruitment and DBS checks.

Maintain accurate and confidential employee records in line with UK GDPR and data protection requirements.

Contribute to the continuous improvement of HR processes and systems, identifying opportunities for digitisation and efficiency.

Support workforce planning activity, working with the Head of Support Services to understand current and future staffing needs.

Produce regular HR reports and management information for the Head of Support Services and wider leadership team.

Build and maintain strong working relationships with practice managers, PCN leads, and internal stakeholders to ensure HR services meet operational needs.

Core Competencies

The role holder will be required to meet the following competencies for a role within the assigned Group F

Ability to work across different settings

The role holder will have gained a level of experience working across/in partnership with most, if not all settings within primary care, as well as some settings in the wider healthcare system such as secondary care, local communities, partner organisations such as NHS England or social care for example.

Service Delivery

As an operational lead, the role holder will understand the service provision standards required and takes responsibility for managing these, working with a wide audience and across all areas of the service. The role holder will be expected to manage expectation of multiple stakeholders, carefully balancing different requirements to seek an optimum solution and working to ensure that relevant resources are in place to meet user needs. The role holder will encourage feedback from the end user to identify opportunities to add value and enhance the service provision. As part of development in the role the role holder will be re4quired to develop an understanding of the wider context and external influences on funding, regional and national development and any potential impact on service delivery in the future.

As the role holder develops their knowledge and experience of the service(s) provided there will also be an expectation that they are able to interact confidently and professionally with the full range of service users across all areas of provision within the scope of the role, understanding aspects beyond their immediate role and responds proactively to organisational need. The role holder is able to develop areas of the service to enhance service delivery, taking into account the need to balance different stakeholder requirements and has started to understand the importance of obtaining additional resources, including external funding for example, to develop and innovate aspects of the service.

The role holder understands the impact of wider context, stakeholder and external influences on the service and is able to articulate the political landscape and external influences on the service and wider organisation.

Specialist skills/Developing and Support Others

Using their previous experience, the role holder will have specialist technical understanding at a high level to guide, advise and support the full range of services in line with organisational need and is able to operate autonomously with little reference to manager. They will be able to lead the planning of change management and long-term project work as well as organisational initiatives, seeking advice from the leadership team as they develop experience in the role. This may be relevant to more complex matters and issues which require understanding of the wider, external and stakeholder influence.

The role holder will be highly adaptable across all areas of the organisation, including working across different PCNs (and associated General practices) and centrally, and is well utilised to meet different levels of need. Developing experience of involvement in new concepts, models and frameworks bespoke to the organisation through innovation will be expected as part of ...