Performance Lead

Job responsibilities

2.1 Patient/client care

• Patient contact will be an incidental part of this post and will generally occur when patients are involved or observed by the post holder as part of a service development/improvement event.

2.2 Administrative duties

• The post holder will support the development, implementation and promotion of a robust corporate performance management framework which is aligned to and underpins the Our Journey To Change and forms part of the Trusts Performance Management Framework.
• The post holder will support the development and delivery of a suite of timely performance reports for all levels of the organisation as directed by the Senior Performance Manager. This includes working directly with managers and clinicians to ensure processes are in place which gives the Trust Board appropriate assurances on the delivery of its key external and internal performance targets, including the development of action plans to improve performance.
• The post holder will present performance information appropriate to the intended audience and proactively support the delivery of targets by sharing good practice, identifying areas of risk and alerting the relevant managers of any issues.
• The post holder will support the development of performance information at Care Group/speciality level by providing support to staff to enable them to access and use performance information in their roles thus increasing local accountability and management at operational level.

The post holder will also be required to use a range of descriptive and analytical statistical techniques. There will also be a requirement to influence managers and clinicians through the use of narrative and graphic tools that explain the data and its consequences.

• The post holder will also support the retention of business and constructive stakeholder relationships by providing regular reports on performance to commissioners and partners.
• The post holder will support the development and implementation of multi-agency performance frameworks where the Trust is the main provider by ensuring effective processes are in place to monitor and manage performance.
• The post holder will ensure all external mandatory performance returns represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.
• The post holder will provide quality, comprehensive and professional performance management advice and support to the Trust. This includes working with managers and clinicians at all levels throughout the Trust.
• The post holder will support services and directorates with designing and managing a range of complex performance systems. This will include, for example developing dashboards, routine monitoring of KPIs, development of performance reports and development of metrics to support the business planning process. This will also include working with Local Authority representatives on complex integrated performance systems.
• The post holder will represent Strategy and Transformation Directorate as required at both internal and external meetings including deputising for the Senior Performance Manager.

2.3 Responsibility for information

• The post holder will support the implementation and management of corporate performance systems, supported by ICT, which increases the effectiveness of the performance management framework.
• The post holder may be required to take on the role of Information Asset Administrator, or to deputise for the holder of this role.

2.4 Policy Development

• The post holder will be expected to provide advice on the interpretation of national policy and health related assessments to identify performance management implications for the Trust, ensuring they are communicated effectively to the Senior Performance Manager.
• The post holder will also be expected to comment on policies and procedures which may include representing Strategy and Transformation Directorate on corporate groups developing or being consulted on such development.

2.5 Service Development Responsibilities

• The post holder will be expected to undertake complex analysis of performance data to identify benchmarked performance and trends, assessing where service improvement activity is required. The preparation of complex performance information can involve simultaneously achieving conflicting deadlines. This frequently means multi tasking over periods of intense and prolonged concentration.
• The post holder will be capable of making judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• The post holder will provide support for service reviews, service redesign and service improvement projects where required. This includes identifying specialist performance management tools and techniques that actively promote a range of improvement tools, including benchmarking, to promote a culture of excellence.
• The post holder is also responsible for ...