Retail/Collection Driver
Job Description
Job summary
In this role as a retail driver, you will be a key member of our dedicated logistics team supporting the Income Generation element of Pilgrims Hospices in East Kent.
Main duties of the job
You would be working in pairs to; asses, collect and deliver items of furniture and other donations from customers homes. Using sympathy and politeness when declining non-compliant donations. To supply stock and clear our shops of donations to support the overall retail operation.
The logistics team covers the South East of Kent, our drivers are on the road each day being Door Step ambassadors no day is the same!
Being flexible and pro-active in their approach to each days challenges, working as a team enabling the smooth operation the of Pilgrims Hospice logistics team.
Using knowledge of furniture, coupled with understanding of the Gift Aid scheme enabling Pilgrims Hospice to maximise the value of each donation we receive.
Were committed to your professional development, offering continuous training and growth opportunities to ensure youre always expanding your skills. Every day in this role is unique, but what remains constant is the positive impact youll make in a supportive, happy environment.
About us
As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families both in the community and in-patient units.
Our Vision
Of a community where people with a life limiting illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life.
As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.
We invest in our employees, which is one of the key things that makes us an award-winning employer of choice.
Job responsibilities
The Retail Van Driver/Drivers Mate is a key part of the team, responsible for the day to day collection and delivery of donations, under the guidance of the Warehouse and Logistics
Collect larger items, generally furniture, from our donors homes or business. Collections will be carried out from the various rooms in the home or business
Deliver larger items, generally furniture, to our donors homes or business. Deliveries will be to the appropriate rooms in the home or business, unless a previous agreement has been made to deliver to the ground floor only.
Label and identify the Gift Aid stock in the van so that the donor details are accessible to the shop that goods are taken to.
Assess the suitability and legal compliance of donated goods, using sympathy and politeness when declining non-compliant donations.
Sort the stock and remove un-saleable donations. Categorise the good stock, label and store in a safe and accessible manner.
To be aware of and comply with all Hospice Shops Health & Safety policies relating to the welfare and safety of staff and volunteers.
To be aware of and comply with Trading Standards Legislation
Be Pilgrims Hospices Door Step ambassador, and present yourself accordingly at donors homes or business ensuring that appropriate uniform is worn and kept in a clean condition.
Working to current legislation and internal and external processes and policies, including Safe Handling/Health & Safety training.
Person Specification
Experience
Essential
- Previous experience of manual handling and the ability to do this on a daily basis.
- Driving a variety of different sized vehicles
Desirable
- Demonstrable customer service.
Qualifications
Essential
- A full Drivers Licence suitably endorsed to allow driving of class C1 vehicle
Desirable
- Experience of delivery/collection of stock through a warehouse/retail environment.
- Good communication and interpersonal skills, personable, able to relate to staff, volunteers and customers.
Other
Essential
- Able to work flexibly and additional hours from time to time
- Able to work any five days from seven in a regular shift pattern
- Physically Fit, and have an understanding of Manual Handling processes
Employer details
Employer name
Pilgrims Hospices in East Kent
Address
Pilgrims Hospice
Unit 2/3
Stour Business Park
Chartham
Kent
CT47HF
United Kingdom
