Senior Business Manager
Job Description
Job summary
This is a rare and exciting opportunity to join a dynamic practice at an important moment. Wells Health Centre is looking for an experienced, values-driven Senior Business Manager to lead the management of one of Somerset's most established GP practices. This is the most senior management role in the practice. You will be accountable to the partnership, work alongside a committed Clinical Lead Partner, and lead a capable management team through a period of deliberate, well-planned development.
We welcome informal conversations with anyone interested in applying for this role, and strongly advise you contact Emily Denham ([email protected]) to arrange a short MST call.
Our current Practice Manager is retiring. This is not a like-for-like replacement. This is a new role, for a new chapter. If you are an experienced NHS manager looking for something with real scope, real relationships and real impact, please read on.
Main duties of the job
Leadership and management
Line manage the Finance Manager, Pharmacy Lead and Reception Team Lead. Create the conditions in which they and their teams thrive. Act as the named, neutral point of contact for staff raising people or workplace concerns.
HR and workforce
Own the people management of the practice, from recruitment and induction through to performance, development, sickness management and wellbeing.
Quality and governance
Hold the practice's quality framework, CQC compliance and regulatory readiness. Own the policy suite, complaints process, SEAs and patient experience activity including the PPG.
Strategy and partnerships
Work with the partnership to develop and deliver the practice's strategic direction. Represent the practice in PCN, ICB and stakeholder forums. Manage external relationships including solicitors and the practice's system interface.
Clinical interface
Work collaboratively across clinical, management and administrative teams to ensure robust systems and processes are in place for exceptional service delivery.
Digital, premises and H&S
Hold strategic oversight of information governance, digital compliance, the practice website and social media. Ensure premises management and Health and Safety obligations are actively met.
About us
Who we are:Wells Health Centre sits at the heart of the city of Wells in Somerset, one of England's smallest and most beautiful cities. We serve a patient list of approximately 11,800 patients across Wells and the surrounding rural communities.
What we Do:We deliver a wide range of NHS primary care services from a dedicated team of GPs, nurses, allied health professionals and administrative staff, doing the best for our patients and each other.
Our Structure:We have 5 partners, well connected to our local PCN and ICB, and committed to building a management structure equal to the quality of the clinical care we deliver.
The Role:A genuinely senior role with real scope and the full confidence of the partnership behind you. A new role with a clear brief, agreed direction and a team that is ready to move forward.
The Location:Wells is a brilliant place to work and live, a historic cathedral city with excellent transport links across Somerset and beyond.
The Team:Warm, capable and deeply committed to the practice and its patients.
The Market:We know the best candidates for this role may currently be working in NHS organisations undergoing restructure. If that is you, and you are looking for somewhere to bring your skills, your experience and your values, we would love to hear from you. Equally, you may have long standing experience of working in Primary care, or none at all. If you feel you have the skills and experience from outside the NHS, please do get in touch.
Job responsibilities
Leadership & Management:Line manage the Finance Manager, Pharmacy Lead and Reception Team Lead. Create the conditions in which they and their teams thrive. Act as the named, neutral point of contact for staff raising people or workplace concerns.
HR & Workforce:Own the people management of the practice, from recruitment and induction through to performance, development, sickness management and wellbeing.
Quality & Governance:Hold the practice's quality framework, CQC compliance and regulatory readiness. Own the policy suite, complaints process, SEAs and patient experience activity including the PPG.
Strategy & Partnerships:Work with the partnership to develop and deliver the practice's strategic direction. Represent the practice in PCN, ICB and stakeholder forums. Manage external relationships including solicitors and the practice's system interface.
Clinical Interface:Work collaboratively across clinical, management and administrative teams to ensure robust systems and processes are in place for exceptional service delivery.
Digital, IT & Premises:Hold strategic oversight of information governance, digital compliance, the practice website and social media. Ensure premises management and Health and Safety obligations are actively met.
Person Specification
Experience
Essential
- Demonstrable senior management experience, ideally in NHS primary care or a comparable healthcare setting.
- Strong HR knowledge and people management skills.
- Experience of quality, compliance or governance frameworks - ideally including CQC.
- Proven ability to lead, develop and support a management team.
- Confident communicator at all levels - from frontline staff to partnership.
- Highly organised, with the ability to hold a broad and complex portfolio.
- Values-driven - honest, fair, compassionate and committed to doing right by people
Desirable
- Experience of GP practice management, including NHS contracts, enhanced services and PCN structures.
- Familiarity with EMIS or equivalent clinical system.
- Experience of strategic planning in a primary care or public sector setting.
- Knowledge of CQC inspection frameworks and compliance requirements.
Qualifications
Essential
- Masters Level education or equivalent demonstrable experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Wells Health Centre
Address
Wells Health Centre
Glastonbury Road
Wells
Somerset
BA5 1XJ
United Kingdom
