Soft Service Auditor
- NHS
- Full Time
- Manchester
- 36000.00 - 42000.00 a year
Job Description
Job summary
CHP is looking for a dedicated Soft Service Auditor to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This is a regional role based in the North of England, with regular national travel.
Main duties of the job
As the Soft Services Auditor, you will be responsible for the on-site monitoring and performance of our soft facilities management services across the LIFT portfolio, ensuring that delivery meets the required service standards and customer expectations. This will involve working closely with the Facilities Contract Manager and Assistant Facilities Contract Manager to ensure contractual obligations are being met and overseeing resolution / service improvement plans as required. You will act with a high degree of autonomy engaging with our supply chain partners, building, managing and maintaining productive relationships, specifically with regards to our internal customers. This role requires commensurate experience and understanding of contract management best practices / service standards (ideally within a Public Sector environment).You will also support quality improvement / efficiency savings activities and ensure collection and completion of accurate data in a timely manner in accordance with the Contracts Team processes and procedures.
About us
At Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
Job responsibilities
For more information about this role and to submit an application, please visit: https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Ff8dd85c2-8fb9-4f3b-9a4b-19f22fe455b0. Any applications not received via this route will not be considered.
Person Specification
Skills and Behaviours
Essential
- A strong customer centric approach and focus
- Highly organised with exceptional time management skills to prioritise multiple tasks and work to deadlines
- Productive and self-motivated with the ability to work independently and as part of a team when required
- Confident and articulate communicator both written and verbally
- Meticulous and methodical, with a keen eye for detail to ensure accuracy and consistency in audit documentation, reports, and data
- A responsive and proactive problem solving mindset
Desirable
- A strong understanding of contractual obligations and the importance of compliance, as it relates to soft FM services and auditing
Experience
Essential
- Proven experience in auditing and contract delivery
- A strong expertise in Soft FM services
- Contractual awareness of SLAs and KPIs
- Experience in managing challenging situations and dealing with conflict in a professional and customer-centric manner
- Experience in reporting including presenting data analysis reports
- Proficient with Microsoft packages, digital tools and systems
Desirable
- Proven working knowledge of healthcare and primary health care Soft FM services
- Extensive knowledge and practical experience of the NHS cleaning standards
Qualifications
Essential
- A minimum of 5 GCSEs (or equivalent) at Grade 5
Desirable
- Internal Auditor Course Qualification (ISO 9001, ISO 45001 etc)
- BICSc Cleaning Supervisor's Certificate or BICS Cleaning Operators Proficiency Certificate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Community Health Partnerships
Address
Suite 12B, Manchester One
53 Portland Street
Manchester
Greater Manchester
M1 3LD
United Kingdom
Employer's website
https://communityhealthpartnerships.co.uk/ (Opens in a new tab)
