Stroke Association Support Coordinator - Crewe, Cheshire
Job Description
Job summary
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Crewe.
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centered approach enabling them to maximise their recovery and improve communication.
This is a remote based role, although you will be based from home you will be required to travel regularly across service area to visit people at home, in community settings and in hospital. You will also be required to attend regular meetings at Leighton Hospital.Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Main duties of the job
Key responsibilities will include:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About us
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
Were here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means were determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are a Disability Confident employer, if you have questions, or access needs, were happy to discuss any support and adjustments we can make throughout the recruitment process so youre able to contribute your best in a way that meets your needs.
Job responsibilities
- To ensure the needs of stroke survivors and carers are identified and addressed throughout their stroke recovery (referral may be early in the hospital or later in the community).
- To work collaboratively with a range of organisations, clinicians and other professionals to create meaningful networks,providing the best possible support throughout the stroke pathway and into the community.
Responsible for the effective delivery of high-quality stroke support, to ensure stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
This role requires extensive travel across the local service area to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Please refer to the full role profile to support your application
Person Specification
Additional criteria
Essential
- Ability to demonstrate empathy whilst working within professional boundaries
- Ability to manage time and competing demands effectively, working flexibly to adapt to a changing environment
- Ability to nurture emotional resilience needed to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
- Ability to work with minimal supervision, embracing the principles of coaching, whilst recognising when to seek advice or guidance.
- Ability to demonstrate an understanding of our corporate values and a commitment to diversity and inclusion.
- Ability to champion the needs of stroke survivors, their families and carers with a range of health and social care support organisations
- Ability to travel regularly across service area to visit people at home and in community settings*
- *Candidates must be able to demonstrate how they can meet this requirement of the role.
Experience
Essential
- Experience of using technology and IT systems to record and maintain beneficiary data
- Experience of providing person centred support to empower vulnerable people or people with a disability or long-term health condition and their carers
- Effective listening skills with the ability to communicate clearly and effectively with a diverse audience including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)
Qualifications
Essential
- Educated to a minimum of GCSE level or equivalent or have relevant demonstrable industry experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Stroke Association
Address
Leighton Hospital
Middlewich Road
Crewe
Cheshire
CW1 4QJ
United Kingdom
