Support Medical Secretary

Job summary

We have an exciting opportunity to recruit three Support Secretaries on a 12-month fixed term or secondment basis. We are seeking enthusiastic and dedicated candidates who can provide a high-quality, efficient secretarial support service. Applicants should ideally have a broad range of secretarial and administrative skills and experience.

The department is fast paced, and the successful candidate will need to demonstrate excellent teamwork skills and the ability to work effectively within team.

This role is part of a team of three Secretary vacancies, and the successful candidates will work closely with colleagues to ensure the smooth running of the service. They must be able to work independently, prioritise tasks, and manage their own workload effectively.

As the role involves regular contact with patients, relatives, and healthcare professionals via telephone and email, applicants must have excellent communication skills and a courteous, professional, and empathetic manner.

The successful candidate will need a good working knowledge of Microsoft Office 365 and experience of proofreading and editing documents.

This is a 12-month secondment opportunity. Please note that if the secondment ends earlier than anticipated, or the substantive postholder returns to their role before the end of the secondment period, this appointment may be terminated early in line with the appropriate notice provisions.

Main duties of the job

• To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.