Support Secretary

Job summary

This role will be Primarily based within the Warrington hospital site, although cross site working will be required.

The main duties of the role will be to type Anaesthetic pre-operative clinic letters in date order, being responsible for booking/amending/cancelling anaesthetic preoperative clinic appointments via the Lorenzo appointments system. Monitoring & actioning referrals for anaesthetic pre-op clinic which are requested through a generic E-mail inbox & the ICE system. You will be responsible for manning the anaesthetic administration telephone number and answering queries appropriately.

You will be working within a team and supporting the Pain Management service during periods of Annual Leave/sickness.

Main duties of the job

1. To type back within agreed timescales, mostly from digital dictation, outpatient letters and discharge letters.

2. To assist with the diary management of clinical and medical staff

3. To take notes/minutes at the monthly Audit meetings on a rota with the team and as requested by the CBU administrator at relevant departmental meetings within the Clinical Business Unit

4. To provide support to the consultants and junior medical staff when other secretaries are absent due to sickness and annual leave, this includes taking calls and handling general queries.

5. To show investigation reports to medical staff and to act as instructed, to file in case notes when appropriate.

6. To assist with the coordination of patient information to include admissions and appointments.

7. To assist medical secretaries with the operation of a 'bring forward' filing system for investigations and results using the hospital computer system.

8. To retrieve medical records relating to queries and requests as required, ensuring case notes tracked in accordance with hospital policy.

9. To deal with all types of correspondence including that relating to medical reports, category II work and committees.

10. To participate in training activities of an ongoing nature and in respect of new initiatives

11. Make economical use of supplies.

About us

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind - we are caring, supporting and respectful to everyone

Open - we are honest, transparent and open to new ways of working

Fair - we listen, value our differences and are inclusive to all

One team - we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application