Triage Support Worker
Job Description
Job summary
The Triage Support Worker will provide comprehensive service delivery of triaging referrals and reviewing diagnostic reports.
There will also be other ad hoc administrative tasks and responsibilities.
Main duties of the job
Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
Managing own time effectively to ensure timely triage, allocation and throughput of cases.
Maintain accurate case records on Oakdales case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
To be responsible for own workload under the direct support of the Triage Admin Lead.
Carry out other reasonable duties commensurate with the nature and level of the role.
About us
Oakdale was established nearly twenty-five years ago and is highly regarded as a professional therapy provider. We are a not-for-profit community-based organisation and our team is united by a commitment to provide flexible, bespoke, evidence-based, and high-quality clinical services to meet the particular needs of each of our clients as well as the requirements of commissioners for an appropriate, collaborative, value-for-money service.
The Oakdale Group provides a wide range of specialist assessments, including for autism, ADHD, and developmental trauma. Oakdale also provides a wide range of psychological therapies for children, young people, and adults. Many of our services are commissioned by the NHS, Local Authorities, and schools, and include services for NHS staff. Others are accessed by members of the public who pay for them privately, through medical insurance, or through our charitable arm.
Job responsibilities
The Role
The Triage Support Worker will provide comprehensive service delivery of triaging referrals and reviewing diagnostic reports.
There will also be other ad hoc administrative tasks and responsibilities.
Key Responsibilities:
Use analytical skills to effectively and accurately summarise assessment and triage information from a variety of sources and extrapolate clinically relevant information.
To work through the information received to identify those cases that can be routinely allocated and those that are more complex and require additional clinical consideration prior to allocation.
To review diagnostic reports to ensure that they meet the minimum standards of assessment to be accepted into the ADHD Medication Service.
Managing own time effectively to ensure timely triage, allocation and throughput of cases.
Maintain accurate case records on Oakdales case management system, and to ensure that cases are tracked and monitored to ensure an efficient allocations process.
To be responsible for own workload under the direct support of the Triage Admin Lead.
Carry out other reasonable duties commensurate with the nature and level of the role.
Person Specification
Qualifications
Essential
- - A minimum of 2 years of current administration experience
- - A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
- - Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
- - Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
- - The ability to work on your own initiative and prioritise workload working to tight deadlines
- - A team player
- - Proactive and organised
- - Experience using a range of IT systems and packages including databases
- - Responsible, trustworthy and reliable
- - Knowledge of data protection regulations
- - High level of personal and professional commitment
Desirable
- - Experience of using Google Workspace
- - Experience working in neurodevelopmental or mental health services
- Familiarity with NHS or Local Authority pathways and commissioning processes
- - An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
- With either a Bachelors degree (Class 2.1 or higher) or a Bachelors degree (any class) together with a higher degree
- - Evidence of successful working within multidisciplinary teams
Experience
Essential
- A minimum of 2 years of current administration experience
- A minimum of a degree in Psychology (Class 2:1 or higher) that provides eligibility for graduate basis for registration with the British Psychological Society
- Excellent written, verbal and report writing skills alongside a methodical and analytical approach with excellent accuracy and attention to detail
- Excellent written and verbal communication skills and a good telephone manner, with the ability to facilitate the resolution of issues
- The ability to work on your own initiative and prioritise workload working to tight deadlines
- A team player
- Proactive and organised
- Experience using a range of IT systems and packages including databases
- Responsible, trustworthy and reliable
- Knowledge of data protection regulations
- High level of personal and professional commitment
Desirable
- Experience of using Google Workspace
- Experience working in neurodevelopmental or mental health services
- Familiarity with NHS or Local Authority pathways and commissioning processes
- An emerging understanding and interest in neurodevelopmental presentations and diagnoses or experience of working with individuals with autism, ADHD, intellectual disabilities or other complex needs
- With either a Bachelors degree (Class 2.1 or higher) or a Bachelors degree (any class) together with a higher degree
- Evidence of successful working within multidisciplinary teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oakdale Centre CIC
Address
49 Valley Drive
Harrogate
North Yorkshire
HG2 0JH
United Kingdom
