Walsall Child Development Services Administrator
Job Description
Job summary
We are an integrated Community Children's Therapies service providing assessment and intervention for children and young people aged 0-19 years with a range of physical and developmental conditions, complex needs and life limiting conditions.
An exciting opportunity has arisen in the service for a full time administrator to join our friendly teams at the Walsall Child Development Centre.
The post holder will assist in the development and administration of the Walsall Child Development Centre under 5's specialist pathways across Speech a and Language, Occupational Therapy, Physiotherapy and 0-19 services.
There will be regular dealings with the families known to the service by taking phone messages and the successful candidate must therefore be able to respect confidentiality, be courteous, non-judgemental and demonstrate excellent communication skills.
PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.
Main duties of the job
The successful candidate will be expected to show the application of a high standard of administrative skills and a good degree of personal initiative appropriate to the specific tasks to be undertaken. Excellent organisational skills, the ability to work on their own or within a team whilst under pressure, and ability to manage own time and work load are essential. You will need to be a team player and be able to work collaboratively within the integrated team as well as the wider MDT. Multidisciplinary and multi-agency working is a major part of the role and the service and allows the team to provide person centred, safe and joined up care
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Job responsibilities
Experience of using the adopted Patient Administration Systems, Electronic staff record systems and NHS Catalogue ordering systems is an advantage but training in these systems will be provided. Other duties will include the optimum use of computer software packages for work processing, presentations and spreadsheets, and ability to set-up/manage systems to collect and monitor/analyse data.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent OR C&G 4400 In Business Administration or Administration NVQ Level 3
- GCSE English Language Grade C or above or equivalent
Experience
Essential
- Demonstrable experience of working with diverse and complex work
- Ability to effectively deal with members of the public, internal and external departments/organisations/agencies at all levels in a polite and helpful manner.
- Ability to demonstrate using own initiative
Skills
Essential
- Able to maintain the complete confidentiality of all information related to patients/colleagues, verbal/material and/or information handled.
- Effective interpersonal skills
- Ability to demonstrate effective team working
- Ability to take instruction
- Ability to multitask and work unsupervised
- Effective verbal and written communications skills
- Ability to present information in an organised and concise manner (one to one/group).
- Evidence of proactive rather than reactive approach to work.
- Extensive knowledge and experience of using Microsoft Office packages (include Word, Excel, PowerPoint & Access)
Flexibility
Essential
- Ability to deal with patient complaints in a confident manner and proactive.
- Prepared to undertake training programmes (s) to develop/acquire necessary skills.
- Ability to work to deadlines
- Ability to be flexible to meet service needs.
Key Competencies
Essential
- Ability to use Microsoft Office software applications e.g. Word, Excel and Access Databases, and the ability to use e-mail and the internet
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Walsall Healthcare NHS Trust
Address
Walsall Child Development Centre
Coalhealth Lane, Shelfield
Walsall
WS4 1PL
United Kingdom
