Deputy Team Manager - Business Intelligence

Human Resources & Development - Form 35a Version 16 - Issued February 2025 JOB DESCRIPTION AND PARTICULARS OF APPOINTMENT ▪ Job Title: Deputy Team Manager - Insight ▪ Post Number: P27895 ▪ Grade and SCP: Band 13 SCP 39-43 ▪ Fixed term for 18 months ▪ Directorate: Strategy & Change Where your role fits at Shropshire Council As Shropshire Council we are rightly proud of our achievements and we have proven to be a resilient local authority in our response to the many challenges we overcome, particularly over recent years. We will be continuing this momentum with ambition and a focus on delivering our four key priorities outlined within the Shropshire Plan: Healthy People, Healthy Environment, Health Economy and Healthy Organisation. We are committed to achieving this by aligning everything we do to our vision 'Shropshire - living the best life'; to tell everyone that Shropshire Council is a great place to be. We will enable a skilled, happy, healthy, diverse, inclusive, empowered, and proud workforce that influences and leads change, addressing any inequalities. As a member of the Insight team, you will support the achievement of these key priorities, making a real difference to the lives of people in Shropshire. Shropshire Council has a great desire to become a data led organisation. We need to drive Shropshire Council with informed decisions based on current, accurate and well-presented data. This will help us transform the lives of those we serve through better decision making. The Insight team are pivotal to support the delivery of the vision and ambition of Shropshire Council to be a data led organisation to improve decision making. The Team Manager is responsible for the vision, strategy and planning of data and business intelligence and to gain efficiencies through process redesign and digital transformation. Data management and business intelligence takes place across a variety of systems and services, with the centralised team being experts in data exploitation, research, analytics and insights. The post holder will engage with a range of stakeholders, services and teams across the Council and externally, including the senior leadership team, managers and partners to influence and inform them on the use of data and provision of information. Overview of your role The Deputy Team Manager provides operational leadership within the Council's Insight team, taking direction from the Team Manager to ensure the effective coordination, delivery and assurance of the work programme. The role will lead and coordinate the delivery of key transformational programmes, including but not limited to the Single Digital View (as part of the Families First Programme), the Data Quality Strategy, the Corporate Performance Framework, and the development of predictive analytics and demand modelling. The post holder will provide day-to-day operational oversight, support and troubleshooting, ensuring stringent project management and progress across transformational work, supporting external partnerships, and translating strategic priorities into consistent, high-quality delivery across the organisation, with authority-wide scope beyond a single service area. Who will your manager be and what will you be responsible for? You will be: ▪ ▪ reporting to the Team Manager -Insight who is in turn responsible for your health and safety, training and development. responsible and accountable for a team of staff, acting in a management capacity, monitoring performance, supporting development and undertaking annual appraisals. ▪ expected to lead and/or contribute to a range of projects and build relations with both internal and external partners in order achieve specified outcomes but will not have direct authority over those involved. ▪ Responsible for preparing responses in line with Shropshire Council's corporate processes and national/regulatory/statutory processes (e.g. complaints, MP enquiries, Information Governance requests, customer enquiries, media enquiries, HR staff investigations etc..). These responses should be in line with the quality and timescale expectations set out within Shropshire Council's published procedures and/or case allocation emails and discussions. ▪ Responsible for completing within expected timescales all mandatory corporate and role specific training. Training requirements will be detailed in your corporate induction and Personal Development Plan (PDP). Courses are accessed via the council Learning Management System via the Intranet. What will you be doing? • Leading the implementation of business intelligence and insight activity across the council, taking strategic direction from the Team Manager. • Day-to-day operational management of BI Leads and coordination of the Business Intelligence work programme, ensuring effective prioritisation, delivery, and alignment to organisational priorities • Direct the BI Leads to deliver data and intelligence projects through a single, coordinated front door, managing quality, demand and expectations and to coordinate resources. • Provide operational oversight, support and troubleshooting across BI projects and reporting outputs, resolving delivery issues and ensuring consistent standards [ • Monitor Business Intelligence planning activity across multiple projects and workstreams, liaising with lead officers and services to ensure delivery against agreed outcomes. • Support and deputise for the Team Manager, including contributing to team leadership activities and wider service support as required • Lead, project manage and support BI Leads in the end-to-end operational delivery of Insight transformation projects, to ensure quality and timeliness, including the Single Digital View and the Performance Management Framework • Represent the Business Intelligence function at internal and external meetings and partnerships, acting as deputy where required and ensuring effective engagement with stakeholders • Support organisational assurance by providing evidence for inspections, inquiries, hearings and peer reviews as required. The above duties are an illustrative outline and are not an exhaustive list. You will be expected to become involved in a range of work to enable the service to respond effectively to the changing requirements of the Council and changes affecting the workforce. What we expect of you You will: ▪ adopt a customer focused approach when delivering your service, ensuring engagement with service users and maintenance of an appropriate personal profile, ▪ act as an advocate for your service and work collaboratively with colleagues across the whole Council to meet the needs of the people of Shropshire, ▪ meet individual, service and personal development targets agreed through the Personal Development Review Process, learn from experience and are committed to continuous improvement individually and as an employee of the Council, ▪ work with colleagues to meet your team's key performance indicators, support a culture of team working and ensure the team functions successfully in support of the Council's corporate and service objectives. ▪ meet the behaviours and competencies adopted by the Council in the way in which they achieve their objectives and carry out their work. ▪ A priority for the Council is the protection of vulnerable people, ensuring they are able to live as independently as possible. The post-holder will promote and engage with Council's responsibility to safeguard the welfare of children, young people and adults, and protect their right to be safe from harm. What are your conditions of Service The conditions of service are those laid down by Shropshire Council, which have been adopted and amended as necessary from those laid down by the National Joint Council for Local Government Services. Your primary work base will be at Shropshire Council's head office in Shrewsbury with the requirement to regularly work from home. Your post is subject to the following: ▪ The post is Fixed term for 18 months, for 37 hours per week, ▪ Normal office hours are 7am - 7pm Monday - Friday with a minimum lunch break of 30 minutes. Occasional evening/night/weekend work may be required, ▪ The post is subject to the Council's annualised hours scheme as implemented within the specific work area. This post carries eligibility to join the Local Government Pension Scheme. Information about this will be sent with any formal offer of appointment. Annual leave entitlement is a pro rata flat rate scheme of 207 hours (28 days) annual leave plus bank holidays, with five days extra awarded to those staff with five years local government service giving an entitlement of 244 hours (33 days). Two days of an employee's allowance (pro rota for part time staff) must be taken at Christmas for any potential Christmas closures. Employees who work in a building/service which is required to open over the Christmas period, the two days leave (pro rota) can be carried over into your next leave year but must be used by the end of March. The appointment is subject to three months' notice in writing on either side. The appointment is subject to six months' satisfactory probationary service during which time the notice period will be one week on either side. Smoking is not allowed in Council buildings, in Council vehicles or in any Council place of work. It is a condition of your appointment that you provide a suitable vehicle for the performance of your duties and that this is readily available for use during normal working hours. You are entitled to claim for reimbursement of the costs of travel on council business at the rate of 45 pence per mile. What pre-employment checks will we undertake? The appointment is subject to receipt of the following pre-employment ...