Work for Metro Bank
Introduction to Metro Bank
Metro Bank has built a different kind of high street bank. A bank with stores that are open when it suits the customer, 7 days a week. A bank where customers can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells customers exactly what they’re getting, in language that actually makes sense. A bank that puts customers first.
What makes Metro Bank unique? The answer’s simple. The people. We’ve put 100% into supporting colleagues to reach their full potential. And because each store is deeply rooted in the community it serves, colleagues have a strong understanding of the needs and ambitions of the customers and businesses in their neighbourhood.
To give Metro Bank customers great service, we focus on improving the skills of everyone who works for us. We’re proud of the career development opportunities we offer. Metro Bank University offers over 70 different classroom-based courses and almost 100 e-learning modules.
Why we’re working with Rest Less
Diverse teams really are the best teams.
Working with Rest Less is a part of our strategy to create the most diverse team possible. As the first new bank on the UK high street in over 100 years, we value the trust our customers have in us.
Who better to speak to those customers and to create fans, than those with life experience?
Find your perfect opportunity at Metro Bank today
Example roles at Metro Bank
Customer Service Representative
At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service.
Are you passionate about providing amazing customer service? Do you love meeting and greeting customers and making their day? Would you like to be the face of the British Banking Revolution?
As a Mortgage Consultant you will be responsible for driving the direct mortgage business in our store locations, to achieve and exceed individual income objectives through creating fans and providing unparalleled levels of customer service.
Metro Bank are committed to employment policies which follow best practice, based on equal opportunities for all employees. We aim for our workforce to reflect the diverse communities in which we operate and recognise that diversity is not only a key part of a responsible business strategy, but also supports a strong customer experience. We give full and fair consideration to all applications for employment.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
Metro Bank’s inclusive culture helps us attract, welcome, celebrate, retain and develop fantastic people. Our culture encourages our colleagues to bring the best they have when helping our customers and supporting each other at work.
Metro Bank have a number of colleague-led groups, including Women on Work (WOW), Mpride for our LGBT+ colleagues and our most recent group, Mbrace, for our black, Asian and minority ethnic (BAME) community. All groups are open to all colleagues, regardless of race, gender or sexual orientation.
Metro Bank brand values
Metro Bank are committed to making a difference and delivering a different type of banking for Britain.
Committed to customer service
We are passionate about providing customers with unparalleled levels of service and convenience. This is why our stores are open 7 days a week, and from 8am to 8pm on weekdays. We offer a super-quick account opening, on the spot card printing as well as a 24/7 London-based contact centre.
Committed to kids
Kids matter at Metro Bank. Every year we help thousands of children take their first steps with money. We encourage them to save and count their coins using our Magic Money Machines and learn about budgeting with our financial education programme.
Committed to the community
It’s really important to us that we give something back to the communities we serve. Every year we host thousands of charity and business networking events across our stores. We’re proud to partner with two leading charities to help combat dementia and promote children’s mental wellbeing.
Social responsibility and ethics
Being a socially responsible and ethical organisation matters to us – it underpins our culture and how we conduct ourselves every day. This means we’re honest, consistent and transparent with our customers, and focus on providing the very best service and convenience.
We want colleagues to bring their personalities to work
We want colleagues to bring their whole personality to work – not leave their best bits at the door. Our store and contact centre colleagues are driven by providing outstanding service, not sales targets. What we do have are outstanding career opportunities and a flexible, diverse and vibrant environment. We take what we do seriously, but we don’t take ourselves too seriously. We want Metro Bank to be an amazing place to work because that attracts the best people, which means happy customers and colleagues.
Metro Bank awards & partnerships
Global Retail Banking Awards 2018
Best Digital Onboarding Strategy
British Bank Awards 2018
Moneynet Personal Finance Awards 2018
Best Debit Card For Use Abroad
Moneynet Personal Finance Awards 2018
Best All Round Personal Finance Provider
5-star rated standard current account