Administrative Officer in the Personal Insolvency Team

The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

The Personal Insolvency Team is responsible for the operational delivery of a number of individual debt solutions, including Debt Relief orders, Adjudicator bankruptcy orders and the Breathing Space debt respite scheme. We also maintain and update the Individual Insolvency Register and Find an IP service. We support people in financial distress by helping them through the process of becoming debt free.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Mens Network Group and Womens Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

This is an exciting opportunity to join a busy operational delivery team within the Corporate and Operational Services group.

You will be part of a team who deal with a variety of administrative tasks to support personal insolvency debt solutions, the Individual Insolvency Register and Find an IP service.

Responsibilities

As an admin officer in the Personal Insolvency Team you will be responsible for a variety of administrative duties including:

• reviewing and responding to emails from customers and stakeholders
• working with colleagues to process applications for debt relief
• inputting and updating information on our case management system
• providing excellent customer service to our customers and stakeholders, including members of the public who apply for debt relief, debt advice organisations and insolvency practitioners

We are looking for team members who can demonstrate the following skills and experience:

• organisational skills. You can organise yourself and your work to make sure you meet deadlines and targets. You will understand how to prioritise your work so nothing is missed
• interpersonal skills. You have good written and verbal communication skills and experience of how to explain things clearly and accurately to a customer
• the ability to work as part of a team. You understand the need to work flexibly as part of a team and help your colleagues whenever this is needed, in order to achieve deadlines
• IT skills. You have experience of working with MS office applications, including Outlook, Word and Excel