Assistant Account Manager

Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, youve got the opportunity to join them.

Understanding customer needs.

Winning exciting bids.

Knowing the impact of your work.

It all matters.

Make a vital contribution to the success of our international operation

The Customer Relationships and Strategy team leads our organisations approach to new business and customer engagement, and when you join us in this vital role youll contribute to projects that have real impact both in the UK and internationally. Acting as a key link between customers and delivery teams, youll focus on identifying opportunities, resolving issues and supporting improvement initiatives. And as you help Relationship Managers deliver our Corporate Plan and raise awareness of any customer or delivery issues, youll ensure a timely response to operational requirements and oversee the preparation of proposals and approval documentation. Committed to developing a deep understanding of our customers, stakeholders and the environment we operate in, youll also assist with the development of compelling products and service offers that create better value for our organisation.

Youll have a wide range of additional responsibilities these include helping customers understand their ToBA obligations and trading fund benefits, championing products and services, helping to cultivate new opportunities and keeping your colleagues up to speed with the latest news and developments. Making an important contribution to the delivery of our stakeholder strategy, maintaining CRM engagement records and preparing pre and post meeting briefing information, youll also develop creative account and engagement plans. In addition, well expect you to work with our delivery and service management teams to ensure customer expectations are managed, any issues are resolved or escalated, and a strong focus on continuous improvement is maintained.

Use all your skills, knowledge and expertise as you support our global mission

To be a success in this busy role youll have proven experience of working in a customer-facing team, plenty of insights into revenue delivery, business planning and relationship management, and the ability to deal tactfully with customers concerns. With this in mind you should be skilled at managing expectations, sharing complex information simply and succinctly, and capable of collating data to enable compelling rationales and reports. A collaborative team player with the confidence to work with a diverse range audiences and stakeholders, you should also have well developed commercial acumen and knowledge of financial management reporting.

Highly organised with excellent attention to detail, youll be adaptable, flexible, ready to respond to changing priorities and results driven. Wed prefer you to have a degree or Level 6 qualification and be working towards membership of a body such as the CIPS or RICS, and an understanding of the requirements of operating within the public sector would be desirable. In addition, familiarity with Salesforce or other CRM technology and software would be an advantage, as would knowledge of the products, solutions and services our organisation offers.

Discover the support you need to grow your career further

But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV) You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.

Relevant and recent experience of working in a customer facing team and first-hand insight into customer revenue delivery, business planning and relationship management.

Dealing effectively with customers with concerns and resolving their problems customers.

Managing customer expectations in a products & service delivery environment.

Collating factual and accurate data to enable compelling rationales and reports.

Communicating complex information simply, succinctly.

Team player.

Confident operating across diverse audiences, internal and external stakeholders.

Commercial acumen and financial management reporting knowledge.

Exceptional written and verbal communication and presentation skills.

Highly organised, detail oriented, deadline and results driven.

Adaptable and flexible, able to respond to changing priorities.