Case Administrator - London Service Centre (Based in Norwich) (Ref: 19674)
- Civil Service
- Full Time
- Norwich
- 24,645 - 26,723
Job Description
Job summary
Please refer to Job Description
Job description
We are looking to expand the talent within the Administration Service Centre based in the heart of Norwich. We currently have multiple opportunities available within our probation helpdesk and administration teams, supporting the London region.
What can you expect working in the Service Centre? You could be taking calls from People on Probation, Solicitors, Court Staff, and other third parties. Or supporting a variety of administration needs including enforcement letters and operational administration to name a few.
The role of a Case Administrator is vital, the work we do safeguards those in contact with London Probation Services and the community.
Our staff are provided with in-depth training to support them and help them excel in their roles.
This is a varied role where quality and attention to detail are paramount, along with resilience and being a great team player!
You will benefit from the facilities based in our city centre office close to the Cathedral, access to employee Networks, an extensive range of training and development opportunities, a competitive Local Government Pension Scheme, 25 days of annual leave increasing by 1 day every year to a maximum of 30 days and 8 days public holidays.
If you are looking for a varied role, making an essential difference to the Probation Service, this could be the role for you.
Were looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be 24,645.
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK
You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules).
Skilled Worker visa changes from 22 July 2025
In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.
From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas.
As a result:
HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.
If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Civil Service recruitment: nationality rules
Civil Service
This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment.
You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa)
About us:
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and youll be part of a supportive team that thrives on sharing knowledge and expertise.
Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
To find out more about working as a Case Administrator please click here
About the role
Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements.
These posts will be based in PDUs across the region and the following Probation Service functions
Case administrators are based in a wide variety of settings, Listed below:
- Accredited Programmes, Structured Interventions & Attendance Centres
- Community Integration and Contracts
- Contracts
- Courts
- Integrated Offender Management
- Performance & Quality
- Personality Disorder Projects
- Prisons
- Public Protection (Custody)
- Public Protection (Community)
- The Homeless Prevention Taskforce
- Unpaid Work (community payback)
Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.
As a case administrator, youll ensure:
all processes run efficiently
systems are maintained properlyprobation information is collated and prepared for case files
Youll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.
Person specification
Please refer to Job Description
