Correspondence & Engagement Support

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Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. We are continually improving the service we give to our customers and, in line with this, we are creating a new response and management team within the HMRC Fraud Prevention Centre.

The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention.

Responsibilities

• Provide support to FPC communication plans.
• Articulate complex messages clearly, adapting your style to suit different audiences and channels.
• Write, edit and publish digital content, making complex information accessible and engaging, tailoring your approach to maximise impact.
• Supporting the page creation and management of key HMRC campaign pages.
• Ensure accessibility across our digital content.
• Contribute to establishing FPC processes, standards and templates for others to follow.
• Support and deputise for SO Correspondence & Engagement Manager drafting reports and presentations for various senior stakeholders using your business knowledge and audience awareness.
• Review communication products created by FPC members.
• Effectively manage competing priorities from multiple stakeholders, while being able to maintain focus on strategic priorities.
• Taking a flexible and enthusiastic approach whilst working with some ambiguity as the team forms, grows and matures.

This is a new and evolving role and may include additional or changing role responsibilities in the future.

Essential Criteria:

The ideal candidate will have:

• Communications experience supporting large organisational or people priorities.
• Effective communication skills and able to demonstrate working across business and technical domains.
• Excellent people skills and ability to influence a wide range of HMRC stakeholders.
• Experience of collaborating with colleagues across teams and business areas.
• Experience of report writing and/or presentation skills.
• A flexible approach to working in a new environment that may change its focus in response to emerging issues.
• A proven delivery focus.
• Eagerness to learn and widen their experience into new or different areas of identity work as the team matures.
• Experience of identifying process improvement areas and supporting their implementation.

Desirable Criteria:

• CISMP (or willingness to achieve if not held)

Memberships:

• Member of Government Communications Service or you are actively working towards membership. If you are not yet a member, you can demonstrate communications experience in a government or public sector context.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.

Additional Security Information

Please note: Security Check (SC) clearance level, either already held or willing to obtain, is a requirement of this role. Please see Additional Security Information and Security sections below.