DBS - CSM Transition Coordinator

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.

DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

The 2025 2030 Corporate Plan came up with a new mission and vision which are now:

Vision

To be the best shared service centre in Government

Mission

Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UKs defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UKs defence industrial base.

Come and join the DBS community today!

Between April & September 2027 the role you are applying for will move from Tomlinson House Norcross to the new MOD building at Station View, Talbot Gateway, Blackpool. For successful external/new candidates to DBS please note this post does not qualify for relocation allowances.

This position is advertised at 37 hours per week.

Are you ready to shape how Corporate Services are delivered in the Ministry of Defence (MOD)?

MOD has embarked on an ambitious journey to transform its Shared Services Operating Model as part of the Corporate Services Modernisation (CSM) Portfolio, a Pan-Defence portfolio which will reform how everyone in Defence does their day-to-day corporate activities, delivering the best user experience, better and faster data driven decision making and improved productivity, and efficiency from its shared services operations. The CSM portfolio is made up of multiple programmes including DefHRS, Journey 2Cloud and Shared Services Operating Model and ultimately aims at increasing the time and focus spent on front-line defence operations.

Corporate Services are critically important for the 250,000 people working across Defence to do their day-to-day jobs. For example, every time the department procures military equipment, personnel receive their monthly pay or request their vacation, they are using Corporate Services. As part of the wider government Shared Services Strategy, MOD has established the Corporate Services Modernisation (CSM) portfolio to drive Human Resources, Commercial and Finance policy, process, organisational, data and systems transformation. (More information on the Shared Services agenda can be found through this link: Shared-Services-Strategy-for-Government-March-2021.pdf ).

Our ambition is to revolutionise MOD corporate services to:

• Improve the user experience by simplifying our policies and processes, providing easier and better interfaces to systems and self-service and; making services more responsive and providing easy access to help.
• Deliver better data driven decision making by introducing and fully exploiting the latest Oracle Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP) and Human Capital Management (HCM) technology; improving visibility, accuracy and accessibility of management information across defence; and using integrated data analytics and Artificial Intelligence (AI) to inform decision making.

Improve Productivity and Efficiency by automating transactional processes; expanding and improving MODs shared service centre operations; and reducing MODs overall corporate services spend to maximise our reinvestment into the front-line.

At the heart of this ambitious journey to transform Shared Services is Defence Business Services (DBS), one of the largest shared service organisations in Europe that provides a wide range of corporate services to over 1.2 million end users, including serving and past military and families, as well as MOD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

DBS Vision - To support UK defence customers with outstanding service every time.

DBS Mission Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

As we look towards the future, DBS stands at the threshold of a transformative journey enabled through CSM and the successful delivery of a future Shared Services Operating Model.

MOD is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of society.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The Role

Defence Business Services (DBS) has started to develop its future Shared Services Operating Model (SSOM) to transform how it will look and operate in 2030 as Defence's Shared Service provider. This role offers an exciting and unique opportunity for a Business Change professional to work as part of a newly established transition capability whose purpose is to transition and transform services, at scale and at pace, from across Defence into the future Shared Services Organisation, ensuring successful delivery and benefits realisation.

This role (client side) will work closely with the Delivery Partner (external consultants) and across DBS, the CSM Portfolio and the Functions (People, Finance, Commercial and Digital & Data) and broader across Defence to support the identification, transition, transformation and move of services into Shared Services Operations.

A Transition Toolkit has been developed with the Delivery Partner to enable transition and transformation; this supporting role will work collaboratively with others to ensure smooth and timely transitions into the Shared Services Organisation in accordance with the transition toolkit as part of a small Transition and Transformation team.

Primary responsibilities include:

Transition Management: Support the operational side of the transition management process, including data & documents collection and development, and support the management of all people resources involved throughout each transition.

Change and Business Readiness: Provide input into the creation and development of change artefacts. Support the Project Manager in updating the business and people change readiness throughout the transition lifecycle.

Problem-solving and adaptability: Proactively identify and resolve challenges and opportunities that may arise during the transition process, working with others to identify, develop and implement ...