Defence Business Services (DBS) - HR Casework Team Leader/ Senior HR Casework Leader

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.

DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UKs Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Vision - To be the best shared service centre in Government

Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UKs defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UKs defence industrial base.

Come and join the DBS community today!

This role is advertised as 37 hours per week.

You will provide expert knowledge of the Departments HR policies and procedures and their practical application, to include but not limited to:

• Attendance Management
• Conduct and Discipline
• Grievance
• Bullying, Harassment, Discrimination and Victimisation
• Performance
• Employment Tribunals.

You will be responsible for the management of personal complex cases.

You will contribute to the collection and interpretation of information and data.

Your duties will include:

• Leading a team of operational staff and supporting them in delivering the agreed customer experience and performance standards.
• Deliver critical and highly complex case work; and act as first port of call for case advice to staff within the team. Areas of advice will include:
  • Attendance Management/Occupational Health
  • Conduct & Discipline
  • Grievance and complaints, including Bullying, Harassment, Discrimination and Victimisation
  • Redundancy case management
  • Workplace adjustments
• Managing the team to build organisational capability and resilience.
• Delivering a culture of continuous development through a programme of structured learning, upskilling and knowledge management.
• Fulfil information and data capture requirements by ensuring that all processes are followed accurately and consistently.
• Deliver improvement and learning through identifying and documenting issues with the application and compliance of corporate policy/procedures and internal processes.
• Leading on a specified policy offering partnership support and high level insights and MI to an assigned policy portfolio area.
• Interpret internal MI; manage Team volumes, ensure consistent application of a quality service & early case resolution to ensure performance against agreed service levels.
• Active involvement in the identification and review of business improvements and implementation of change.
• Collaborate with other members of the senior team to ensure that all elements of the end-to-end design continue to deliver the overall team objectives.
• Manage governance of customer activity through escalation process and active discussions with stakeholder representatives.
• Work collaboratively with customers; interpret and discuss external MI reaching bespoke solutions to individual customer requirement where appropriate.
• Provide a bespoke service where appropriate, to meet stakeholder requirement through collaborative working with other Team Leaders and Operations Manager.
• Facilitate workplace dispute/meditations.
• Provide line manager support, including coaching, technical input, and assurance.

There is also a requirement for regular business travel nationally; including overnight stays.

DBS supports Flexible Working, and hybrid working is adopted within the service. The weekly departmental office attendance standard is 60% in office and 40% homeworking. During initial training periods this may be increased slightly.

Fixed-term appointment information

This is a Fixed-term Appointment as a HR Caseworker in the HR Advisory and Casework Service. Your responsibilities will be as described in this job advert. The

reason why you are appointed for a fixed period is to implement recommendations from a HR casework review. This post will therefore begin on your appointment and end 24 months after that date.

If you are a permanent MoD civil servant and are found successful for an advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 24 months). At the end of the posting you will return to your previous MoD Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information.

If you are transferring to MoD from another government department (OGD) you should join the MoD on an inward loan. At the end of the loan you will return to your home (OGD) department. If a loan cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA policy for further information.

Essential Criteria

• An understanding of employment law.
• Coaching skills.
• Confidence to challenge
• An experienced HR professional with casework experience.
• Line management experience.

Desirable Criteria

• Experience within employee support
• CIPD Membership and a Minimum of Level 5 Qualification