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Deployment and ADI officer

Civil Service

Job Description

Job summary

Can you effectively organise schedules and ensure operations run smoothly?

Have you supported teams by managing changes and resolving day-to-day challenges?

Are you reliable, well-organised, and able to work confidently in a fast-paced environment?

If so, wed love to hear from you!

DVSA plays a vital role in ensuring driving tests are delivered efficiently and consistently across the country. In this role, you will support driving examiners by managing schedules, coordinating cover where necessary, and maintaining accurate operational records. Working closely with the Operational Management team, you will contribute to achieving performance targets, reducing waiting times for customers, and ensuring examiner deployment is planned and managed in a cost-effective and efficient manner.

Joining our department comes with many benefits, including:

  • Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
  • 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
  • Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA:

DVSA roles: Driver and Vehicle Standards Agency - Department for Transport Careers

Job description

This role supports the efficient delivery of driving tests across the UK. You will work closely with driving examiners to coordinate schedules, arrange appropriate cover, and ensure operational records are accurate and up to date. In collaboration with the Operational Management team, you will contribute to achieving performance targets, minimising customer waiting times, and supporting the effective and economical deployment of examiners.

Your responsibilities will include, but arent limited to:

1. Ensure consistent availability of test slots across all test centres, meeting the Agencys targets on waiting times

2. Apply sound judgement when deciding whether to cover or cancel appointments, particularly in situations where decisions must be made at short notice.

3. Maintain up-to-date and accurate records for driving examiners, Approved Driving Instructors (ADIs), and test centres across internal systems.

4. Encourage open and regular communication within the team to keep everyone aligned and working together.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required Experience:

To be successful in this role you will need to have the following experience:

  • Ability to work well with others and contribute positively to a team environment.
  • Strong organisational skills, with the ability to manage time effectively and meet deadlines.
  • Flexible and adaptable when dealing with change in a busy work setting.
  • Clear and professional communication skills, both written and verbal.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 32 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

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