Job summary
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At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
We are recruiting 2 Product Managers at HMRC Business Tax/EEITTs team. The EEITTs (Excise, Environmental, Insurance, and Transport Taxes) team is a specialist product and service group within HMRCs Chief Digital Product Office (CDPO), responsible for supporting a diverse portfolio of tax regimes that underpin key areas of UK revenue collection. EEITTs covers a broad set of services and systems that enable HMRC to administer and collect taxes such as excise duties, environmental levies, insurance premium taxes, and transport related taxes. These services are often complex, highly regulated, and operationally critical, supporting both customer compliance and HMRCs assurance activities.
The team brings together product, service, delivery, and business analysis capabilities to manage the end to end lifecycle of these services, ensuring they are stable, secure, and aligned to policy and legislative requirements, while also driving modernisation and improvement. A key focus of the EEITTs team is transforming legacy tax services onto strategic platforms (such as ETMP), reducing operational risk, improving data integrity, and enabling more efficient and scalable tax administration across multiple regimes.
Job description
A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed.
Person specification
- Set the product vision, strategy and scope: Define how the product will work to support the organisation or services goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service.
Candidates who are offered the role will be judged as performing successfully if:
- they are regularly and sustainably delivering product features to the timelines initially negotiated
if there are stakeholder satisfaction and alignment around the product vision and roadmapsif the product is meeting quality standardsand finally, if they are positively contributing to both their teams and the wider profession community.Successful candidates in this role are often able to progress to roles such as other product management roles, Lead product manager, or service owner roles if they wish to continue their career path at HMRC.
Essential Criteria
- Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships
Experience of leading a product team or project team to deliver its stated outcomes.Ability to define and adapt product scopes based on new insights.Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.Demonstration of the ability to look across a number of products/services in a portfolio, and the wider marketplace, to understand how different products can work together to deliver a wider outcome.Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.Experience of coaching, mentoring and line managing others across a digital team in product management roles or other GDaD roles.Experience in backlog management and prioritisation.Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards.Experience of building capability in others and facilitating learning and development at scale, including of product management frameworks and tools.Research and analytical skills to assess user feedback and integrate insights into product development.Desirable Criteria
- Knowledge of user research, or service or interaction design, or software engineering practices, and how to apply them to design better products.
Prior experience of working on digital services.Prior experience of agile working. Experience of managing junior staff members. Certification in agile or product management may be advantageous.Working knowledge of ITIL v4Transitional Sites Information
If your location preference is for the following site, its important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
For more information on where you might be working, review this information on our locations (opens in a new window)
This site is:
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
You will be given more information about what this means at the job offer stage.
