Head of Property Management

HMRC Estates is at the forefront of delivering the transformation of the government estate across the UK. The purpose of Estates is to provide HMRC with an estate of the right size and shape to meet the current and future needs of customers across HMRC's business areas. We are a customer-focused organisation that provides high-quality, easy-to-use services, enabling our colleagues to perform at their best by creating workplaces where they want to work.

Watch the video below to meet some of our team and discover a career in property at HMRC.

Build a Career in Property with HMRC Estates

This role leads HMRC's property and business management function, delivering robust asset management of the HMRC and VOA estate, and delivering critical and major property transactions to support HMRC's priorities and strategic objectives in line with the wider Government Property Strategy.

The role holder is responsible for delivering large and complex property transactions, including acquisitions, developments and disposals, leading a small team to successfully deliver and manage assets across the country. The role is also responsible for managing our property management database, surveying and legal contracts, and governance arrangements, ensuring digital data is accurate, accessible and maintained to a high standard, and that quality outputs and services are delivered in line with internal governance requirements.

The role holder will also support the HMRC Locations Programme, business-as-usual activity and wider operational property requirements by acting as a technical expert with strong expertise in property transactions, including acquisitions, disposals, billing, rent reviews and service charge reviews.

This role requires strong leadership, providing clear direction and technical support to the wider team, including identifying and supporting learning and development opportunities to enhance internal capability and strengthen the Property Profession within HMRC.

You will act as a technical expert and critical friend to colleagues across HMRC Estates, Legal and Finance, supporting the development of strategic property solutions that provide value for money and meet HMRC's current and future needs.

You will build and maintain strong relationships with senior colleagues across HMRC, landlords, developers, agents and wider Government, demonstrating excellent negotiation and communication skills, together with the ability to identify solutions and deliver outcomes under pressure.

Roles and responsibilities

• Deliver HMRC's land and property transactions, including acquisitions and disposals, to support HMRC's strategic objectives.
• Provide lease advisory services, including the negotiation of new leases, rent reviews, renewals and regears.
• Ensure transactions represent the best property solution for HMRC and wider Government, acting in accordance with Managing Public Money principles and demonstrating value for money.
• Build and maintain strong relationships with colleagues across HMRC and other government departments (OGDs), ensuring the effective flow of key property information and project updates.
• Act as the senior property lead for the remaining Locations Programme activity, with responsibility for delivering the property strategy and associated transactions, including the creation and presentation of business cases.
• Manage and develop the Estates Property Database, SharePoint and the cross-government INSITE system.
• Develop and maintain property governance frameworks, controls and policies, including risk management arrangements and reporting for property and asset management activities.
• Procure and manage contracts for estates professional services providers and national legal services suppliers, including invoice processing and payment of associated contracts.
• Manage property consultants by, providing clear instructions, direction and performance oversight in line with agreed KPIs and timescales.
• Manage and forecast budgets for rent, business rates and service charges across the portfolio, together with Estates surveying, rating and legal services supplier costs.
• Communicate effectively with HMRC business areas, Estates colleagues and OGDs, including managing challenging conversations and delivering difficult messages where appropriate.
• Lead and contribute to the wider Estates leadership team, supporting development of others and leading through change by example.
• Contribute to ongoing professional and team development, including undertaking the APC Counsellor role, where appropriate.

Additional Security Information

Ability to obtain and maintain Security Check (SC) clearance upon appointment.

• Experience within an Estates or Property function in a large organisation.
• Experience delivering major property projects, with proven examples of significant transactions, developments and leasing and letting activities.
• Ability to manage multiple stakeholders and build strong, collaborative relationships to achieve shared objectives.
• Ability to negotiate and conclude complex property transactions while demonstrating strong commercial awareness and securing value for money.
• Working knowledge of relevant legislation, market conditions and innovation, ensuring transactions comply with industry standards and statutory requirements.
• Strong drafting skills, including at senior and Ministerial level, with the ability to produce high-quality briefs and submissions at pace.
• Ability to operate effectively in fast-paced and ambiguous environments, proactively driving outcomes while managing competing priorities.
• A strong transformational leader who can provide clarity, direction and momentum while maintaining a positive, high-performing culture.
• Ability to think strategically, balancing short-term operational and political requirements with long-term portfolio strategies and objectives.
• Understanding of Government estate contracts, standard leases and MOTO arrangements between Government Departments.
• Experience as either a client or consultant in outsourced contract environments.
• Working knowledge of Government and departmental accounting practices, including IFRS 16.
• Ability to hold constructive and challenging conversations internally and externally to secure the right outcomes for HMRC and wider Government.

Essential criteria:

Membership of the Royal Institution of Chartered Surveyors (RICS) at Member (MRICS) or Fellow (FRICS) level, demonstrating professional competence, ethical practice and a comprehensive understanding of estate and property management matters.

Substantial experience working within an Estates or Property function in a large and complex organisation, with a proven ability to manage diverse property portfolios, provide expert professional advice and contribute to the delivery of strategic organisational objectives.

Demonstrable experience of leading and delivering major property projects and transactions, including acquisitions, disposals, developments, lease negotiations, leasing and letting activities. Candidates must be able to provide evidence of successfully managing complex projects, engaging with stakeholders and delivering value for money and positive business outcomes.

Strong commercial, negotiation, and stakeholder management skills, with the ability to build effective relationships, influence decision-making and work collaboratively with internal and external partners, professional advisers, and senior leaders.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Lynx House, Portsmouth moving to an alternative office in Portsmouth

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance.