Lead Service Designer

If so, wed love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA: Driver and Vehicle Licensing Agency - Department for Transport Careers.

Your responsibilities will include, but arent limited to:

1. Set direction and assure the quality of design delivery across teams. Lead, support and inspire your team, creating a strong team culture where colleagues can develop and be creative.
2. Championing user needs throughout the organisation and working with other heads of product to ensure user needs are met. Monitor and improving the performance of their service via management information, customer feedback.
3. Make and justify decisions characterised by high levels of risk, impact and complexity. Apply risk methodologies at the most complex levels of risk and guide others in applying risk methodologies in proportion to the risk.
4. Act as an advocate for the digital transformation of services both within and outside of DVLA in line with government digital strategy, supporting all of government to share good practice and learning within and outside government.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Youll be a big picture thinker with future vision and the ability to lead. You will ensure your team and wider stakeholders are also fully engaged with this vision.

The successful candidate will be a confident and passionate professional who has successfully led a service focussed business though change.

The role requires a future focussed mindset, able to make effective decisions and balance long and short-term priorities to implement business, process, people and customer strategies.

You will be a credible influencer at all levels and an authentic leader who creates an open and dynamic working environment which encourages others to develop. Youll promote a culture of innovation; where shared vision, collaboration and learning from mistakes enables continuous improvement.

Youll be a calculated risk taker with high levels of resilience, drive and determination to achieve goals.

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the application and assessment process will be held in English.

Candidates should have a professional qualification from NNGroup at UX Certification or willingness to work toward this if successful.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Occasional travel to other offices will be required, which may involve overnight stays.

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.