Operational Support

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

This role is part of the Operational Delivery Profession the largest profession in the Civil Service, with over 300,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, youll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

The Operational Support role can have a wide range of responsibilities and will require the ability to support the team leads and wider teams in the day-to-day activities. You will be responsible for administrative tasks, operational management, improvement of processes and ensuring effective running of operational services and delivery.

Key Responsibilities

• Using software and resources as a management tool to support production of MI and informing key stakeholders.  
• Completing and reviewing information, to ensure it follows standard operation procedures.
• Responsible for agenda coordination, meeting schedules and distribution of notes & actions, ensuring the key actions are followed up and monitored through agreed systems.
• Build and maintain good working relationships across forums to provide support.
• Coordination of team shared mailboxes and organising the associated SharePoint sites as a site owner.
• Managing and editing user access for systems and SharePoint.
• Cross checking data and information to ensure work is accurate, query resolution where required.
• Assist with implementation and transition to new systems.
• Taking notes and prepare documentation for ad hoc meetings as required.

Essential criteria

• Communicates and builds relationships across teams to deliver excellent service, quality and performance.
• Plans team workload balancing support and ensuring excellent service delivery to stakeholders ensuring delivery against performance targets or procedures.
• Identifies problems and supports others to identify problems and encourages the generation of solutions from teams.
• Works at pace, responding flexibly to emerging priorities and manages their own workload effectively.