Retail - Vocational Instructor (VI) - Retail Outlet - Serving Thyme - HMP Ford (Ref: 17825)

At HMP Ford, we operate a public-facing café and retail shop, open seven days a week. We are offering a rare and exciting opportunity for a proactive and committed individual to join our team and play a key role in delivering a high-quality retail and customer service function within a rehabilitative environment.

Role Overview

The postholder will be responsible for the day-to-day management and development of the retail shop, as well as providing support to the café when required. This is a varied role combining retail management, partnership working, and the training and supervision of prisoners to support their development and employability.

Key Responsibilities

• Develop and maintain effective working relationships with internal prison workshops that make items for the shop
• Identify and source new local products to enhance the retail offer and maximise income opportunities
• Supervise and manage prisoner workers within the retail environment, ensuring a safe, productive, and professional workplace
• Deliver training and support to prisoners to develop their retail, customer service, and employability skills
• Manage stock control processes, including stock rotation, inventory checks, and loss prevention
• Undertake ordering and maintain effective relationships with suppliers
• Contribute to marketing and promotional activities, including social media, to increase footfall and sales

The Ideal Candidate

You will be an organised and motivated individual with experience in retail operations and an interest in supporting rehabilitation through skills development. You should have the ability to work independently, build effective working relationships, and communicate confidently with a range of stakeholders.

A flexible approach is essential, as the role involves supporting both retail and café operations.