Senior Application Specialist (Unit4/Agresso) - Part-time 0.6 FTE

As part of the CMA's Digital Products & Application Support (DPAS) team, you will support, maintain and enhance our primary ERP platform - Unit4/Agresso.

Working alongside key technical teams, you will be an expert for Unit4 and related platforms and be central to further support of our Dynamics 365 environment, all of which underpin a number of business-critical systems and services.

This is a part-time position (0.6 FTE - approximately 3 days per week).

About the CMA

We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour. Our work is wide ranging, ambitious and often new and challenging.

We are fully committed to being a flexible, respectful and inclusive employer. It is a priority to make our workforce as diverse as possible, and we welcome applications from under-represented groups.

You can read more about working at the CMA in ourcandidate pack

The Technology and Digital (T&D) Directorate provides business-critical technology services and solutions to support staff across CMA offices in London, Belfast, Cardiff, Darlington, Edinburgh and Manchester.

The Digital Products & Application Support (DPAS) team is responsible for the support, delivery and continuous improvement of enterprise applications that underpin CMA operations, including Unit4 (Agresso), the Microsoft 365 ecosystem (including Dynamics 365 and SharePoint Online), and other specialist systems.

Within this context, you will play a key role in supporting the operation and improvement of the CMAs primary ERP platform (Unit4/Agresso), while contributing to the wider support of Dynamics 365 and SharePoint Online. Working closely with Product Managers, Agile Delivery Managers, and technical teams, you will ensure systems remain stable, secure, and aligned to business needs.

You will act as a subject matter expert for Unit4 and associated platforms, taking responsibility for application configuration, performance, and support. You will also contribute to enhancements, service improvements, and the efficient operation of business-critical systems, ensuring that services continue to deliver value and meet user expectations.

Please note - due to the nature of the role, the post holder may occasionally be required to work outside of core hours including at weekends or on Bank Holidays.

It is essential that you can provide evidence and examples for each of the following selection criteria in your application. For tips on how to make the most your application, please have a look at our guidance document.

• Experience of supporting Unit4 (Agresso) as an administrator including central administration, permissions, monitoring, patching, and service application configuration. (Lead criteria)

• Demonstrable experience in application support in an M365 environment. Including Microsoft Dynamics and SharePoint online.

• Good problem-solving skills with the ability to apply an analytical approach to trouble-shooting application incidents. 

• Excellent verbal and written communication skills with the ability to engage with stakeholders of all levels and explain solutions to technical and non-technical audiences. 

• Knowledge and experience of SQL based applications.