Standards & Procedures Manager

The success of a government project can depend on secure, timely shipments and our Logistics team always deliver the goods. From dedicated drivers to King's Messengers, they've delivered to over 250 destinations worldwide, moving over a million kilograms of freight annually across land, air, and sea. Now, you've got the opportunity to join them.

Delivering globally.

Dispatching each shipment with care.

Seeing your impact go further.

It all matters.

Set the standard for logistics that keeps things moving

As a Standards & Procedures Manager, you'll help ensure people across Global Logistics have a consistent way of doing things across FCDO Services. Youll lead the development and upkeep of standards, Process Mapping and SOPs across different services and locations, addressing business needs by establishing a coherent framework that teams can use & replicate. Working closely with operational leaders and improvement teams, youll understand whats happening on the ground, find the right ways of working and ensure our procedures meet our safety, security, regulatory and quality requirements.

Youll also have an important role in making sure those standards work in practice. Keeping an eye across the functions, youll be quick to spot where processes could work better and keep procedures relevant in a fast-moving environment. Reporting to the Head of Operational Excellence, youll be line managing the SOPs Administrator and providing direction across SOP development all while working with senior logistics leaders and HR colleagues to support learning and audit readiness. This is your chance to make a real difference behind the scenes, helping make the logistics that support projects around the world safer and more resilient.

Use your eye for detail where consistency matters

Bringing your experience developing and managing SOPs, policies or process documentation in a busy operational environment, youll have an excellent understanding of what it takes to keep things consistent and compliant. Youll know your way around logistics, operations or service delivery environments, and understand the importance of having clear processes that can help people work safely, reduce risk and be replicated across sites. Comfortable working in a matrix environment, youll be adept at building strong relationships, communicating clearly and being confident enough to challenge when something could be done better.

Organised and detail-focused, youll be able to keep several priorities moving at once no matter how busy things get. Youll also have experience managing and developing others, creating a team where people can do their best work. A good understanding of Health & Safety is vital to this role, as is the ability to stay calm and make sound decisions under pressure. But most important of all, youll hold yourself to a high standard and expect the same from the procedures you create.

Discover the support you need to grow your career further

Working with us youll help keep people, information, and assets safe around the world. Its a role you can feel proud of; and we aim to make every part of your career just as rewarding. Thats why when you join us, expect to receive a competitive salary, good holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.

We are looking for people with :

• Proven experience leading the development, governance or management of standard operating procedures, policies or process documentation within a complex operational environment.
• Strong understanding of logistics, operational or service delivery environments, including the need for consistency, compliance and risk control.
• Experience working in a matrix-managed organisation, influencing operational teams without direct line authority.
• Excellent stakeholder management and communication skills, with the ability to challenge constructively and gain buy-in for standardised ways of working.
• Strong people management skills, including experience managing and developing administrative or specialist roles.
• Sound understanding of Health & Safety requirements and the importance of safe systems of work within operational procedures.
• Strong organisational and prioritisation skills, with the ability to manage multiple procedures, reviews and stakeholders simultaneously.
• High attention to detail, with the ability to ensure accuracy, clarity and consistency across documentation.
• Ability to operate effectively under pressure and manage competing priorities.