Strategic Communications Business Support Manager
- Civil Service
- Full Time
- Cardiff
- 35,232 - 48,561
Job Description
Job summary
Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the sector, driving toward Net Zero whilst protecting consumers, especially vulnerable people.
We're offering a permanent opportunity within our Strategic Communications team where you can bring your ideas, fresh thinking and innovation. We'll be looking to you for better ways of working, and you'll have the freedom to make your mark and see your incredible ideas become reality.
This is a role where you'll quickly get to know every corner of the organisation, keeping communications moving and making sure everyone is pulling in the same direction. As such, you'll gain a fantastic understanding of how strategic communications works at Ofgem.
And you'll discover plenty of variety, from coordinating communications activity to solving different challenges, improving processes and shaping the next big idea.
But what are we looking for? You'll need experience in operational delivery or project management, excellent organisational, analytical and problem-solving skills, and the ability to communicate and influence, build relationships and impart complex information clearly. While previous strategic communications experience isn't essential, you'll need to be enthusiastic about what we're trying to achieve and excited to play your part.
In return, you'll discover an amazing benefits package that includes an exceptional Civil Service pension, plenty of flexible working opportunities and the chance to grow and develop professionally. You'll also find a team that is ready to hear your ideas and the environment of passion, responsibility and clear direction.
We have a critical purpose to ensure Ofgem communicates with clarity, consistency and impact. Join us and help shape the communications that support that mission.
Read on and find out more.
Job description
This role sits within the Strategic Communications team which plays a vital role in helping to shape policy, generate ideas, and delivering comms to enhance the reputation of Ofgem.
You will coordinate and oversee the busy workflow within the Strategic Communications team, help draw together narrative, strategy and performance monitoring across the Communications Profession, and help strategically coordinate and oversee the publications schedule for the organisation.
You will be skilled at analysing issues and identifying practical solutions , who enjoys collaborating with a wide range of colleagues, industry partners, and government. You will bring strong project management, stakeholder engagement and relations ship building skills. While experience of Strategic Communications is not essential, an enthusiasm for the teams objectives and outcomes is important.
Key Responsibilities
- Work with the team to ensure that operational delivery is in line with strategies, policies and priorities overall.
- Work with Head of Strategic Communications to draw together narrative, strategy and performance monitoring across the Communications Profession.
- Hold team responsibility for Information Management tools including the comms grid and tracker.
- Engage with internal teams and build effective working relationships with colleagues and stakeholders at all levels
Key Outputs and Deliverables
- Manage Ofgems external communications grid and internal communications commissions, working closely with publications team and wider strategic communications colleagues
- Coordinate key departmental and senior level strategic meetings
- Work with senior leaders to implement change, understand risks and ensure the delivery of KPI and associated targets.
- Management and collation of evaluation products including quarterly reports for CEO and and the board.
Person specification
Essential criteria
- Professional experience in an operational delivery or project management role. (Lead criteria)
- Experience of collaborating, influencing and negotiating at all levels.
- Experience of delivering improvement and a good track record of development and innovation, with a sound demonstration of continuous improvement practice.
- Excellent analytical, communication and problem-solving skills with the ability to deliver complex messages to a variety of audiences.
- Exceptional attention to detail and organisational skills with proven ability to proactively identify priorities and actions efficiently and effectively, working independently and exercising sound judgement when required.
Desirable criteria
- Work within communications team
