Assessment and Awards Officer

Do you have experience of dealing with members of the public in a caring and responsive manner? Do you have good organisational, numerical and time management skills and are eager to learn? If so, come and join our Assessment and Awards Team.

WHAT IS INVOLVED?

You will work within the Awards (Council Tax) Team and will be responsible for maintaining Council Tax liabilities, exemptions and discounts and assessing claims for Housing Benefit and Council Tax Reduction.

We are a supportive and enthusiastic team who provide a number of key front-line council functions, such as Council Tax and Housing Benefits, to residents throughout the County.

You will receive full training, support, and mentoring, not only from your managers but also from your colleagues. The training will complement and develop the skills you already have.

We encourage you to contact Darren Glasper via email at [email protected] to arrange an informal discussion about the role.

WHAT WILL I NEED?

You should have a relevant Level 2 qualification or equivalent and/or have Experience of working in a finance or similar environment.

Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016. Please refer to the attached Person Specification for the full criteria.

If successful, you will be required to apply for a Basic Disclosure

INTERVIEWS

Interviews will be held on 6th and 7th July 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the 'Person Specification' section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you don't miss any updates.

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