Front of House Officer

We are looking for Front of House Officers to join the team at The Light and we have some part time 7hr, 14hr and casual contracts to offer for the right candidates.

Having opened recently on 22nd August 2026, The Light brings together art, science, history, creativity and community, welcoming up to 100,000 visitors a year.

This is a rare opportunity to play a defining role in launching a major new cultural venue.

WHAT IS INVOLVED?

As a member of the Front of House team, the Front of House Officer will support in the delivery of all aspects of day-to-day operations. You will be part of a positive, motivated team to ensure income targets are met or exceeded, while ensuring The Light is welcoming, safe, accessible and brilliantly run.

You will be:

• A naturally charismatic and friendly person who loves to engage with visitors and fellow team members.
• A team player with experience in venue operations and customer service.
• A skilled problem solver and communicator when it comes to delivering exceptional Front of House operations.
• The first point of contact for customers, contractors and partners, welcoming visitors and ensuring that enquiries are dealt with professionally, politely and promptly.
• Passionate about heritage, art, the community, and contributing towards building an positive, inclusive and supportive team.

What we offer:

• An opportunity to help open and shape a major new cultural venue.
• Supportive leadership and a collaborative, creative working environment.

For more information about working at The Light, visit our recruitment website.

WHAT WILL I NEED?

You'll have an NVQ Level 2 in a relevant area, or an equivalent qualification or level of experience in venue operations, and a First Aid qualfication (or willingness to work towards one).

You'll bring experience of working with diverse customers in a front-facing role, using POS software.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is expected interviews will take place week commencing 5 October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the 'Person Specification' section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [email protected]

All correspondence relating to your application will be sent from [email protected]. Kindly check your spam/junk folder regularly to ensure you don't miss any updates.

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