Wine Retail Sales Assistant/Driver - Chelmsford (14 Hours)

Fancy joining the UK's number one Wine Specialist?

Majestic Wine Chelmsford is looking for a dynamic, ambitious, and customer-focused Sales Assistant to join our team on a 14-hour per week contract. If you are passionate about exceptional service, eager to build your wine knowledge, and thrive in a fast-paced retail environment, we'd love to hear from you!

The Role

As a 14-Hour Sales Assistant, you will play a key role in supporting the store team and driving the day-to-day operations of our Chelmsford branch. You will deliver market-leading customer service, help meet sales KPIs, and serve as a true brand ambassador. From offering tailored recommendations to delivering orders in our store van, no two shifts are the same!

Job Details

• Contract: Permanent - Part-Time

• Hours: 14 Hours per Week (Must be flexible to work evenings and weekends)

• Salary: £9,252.88 per annum (Pro Rata)

• Location: Chelmsford, Essex

• Licence Requirement: Full UK Manual Driving Licence (Held 12+ months)

Key Responsibilities

• Customer First: Deliver an exceptional, VIP concierge service to every customer—actively following up on product updates, recommendations, and store tastings.

• Drive Performance: Maximise sales opportunities and support the team in meeting and exceeding store targets and KPIs.

• Storytelling Over Discounting: Share your genuine passion for our product range by selling the story and quality behind our wines rather than relying on discounts.

• Product Knowledge: Actively build your wine expertise, taking advantage of fully funded WSET training to boost your confidence on the shop floor.

• Store Excellence: Take pride in maintaining high standards for the physical appearance of the store, both internally and externally.

• Daily Operations: Handle key store operations, including stock delivery merchandising, customer outreach, and local wine deliveries in the company van.

• Keyholder Duties: Act as a trusted keyholder, confidently opening, running, and closing the store in line with compliance procedures when required.

• Continuous Improvement: Proactively identify operational improvements and share ideas with the manager and team.

• Compliance & Safety: Ensure complete adherence to safety, legal, and operational policies, completing all mandatory training.

Knowledge & Skills Required

• Driving Licence (Essential): Must hold a full UK manual driving licence for at least 12 months with no more than 6 penalty points, and feel comfortable driving a company delivery van.

• Wine Passion: Prior wine knowledge is a bonus, but an enthusiastic drive to learn and achieve your WSET Level 2 qualification is essential.

• Customer Focus: Proven ability to deliver outstanding customer experiences and build long-term customer loyalty.

• Flexibility & Initiative: A proactive can-do attitude, self-motivation when working solo or in a team, and adaptability to meet busy retail demands.

• Key Skills: Excellent time management, communication, delegation, and problem-solving abilities.

What's in It for You?

• Annual Salary: £9,252.88 (Pro Rata for 14 hours per week based on £26,436.80 FTE)

• Generous Staff Discount: Up to 20% off across our product range.

• Fully Funded Qualifications: Earn your WSET wine qualifications with structured internal career development and training schemes.

• Retail Trust Access: Discounted e-vouchers, shopping cards, up to 30% savings at high-street retailers, plus 24/7 free counselling and support line.

• Company Benefits: Uniform provided, plus access to our company sick pay scheme.

Who Are We?

Majestic Wine Group is the UK's largest end-to-end wines and spirits specialist, operating across retail, on-trade, and hospitality through four iconic brands: Majestic Retail, Majestic Commercial, Enotria, and Vagabond.

Founded in 1980 and backed by Fortress Investment Group, Majestic operates over 200 retail stores alongside a nationwide supply network and growing wine bar estate. We are dedicated to curating a high-quality, differentiated product range, delivering expert customer service, and continuing our rapid growth across the UK.

How to Apply

Ready to turn your passion for customer service and wine into a career? Click apply today! Together we are Majestic! #TWAM

Note: Due to high applicant volumes, this vacancy may close earlier than advertised once sufficient applications are received. Individual feedback will only be provided to candidates invited to interview.