Street Pricing Consultant Customer Outcomes (Remediation)
- NFU Mutual
- Full Time
- Stratford-upon-Avon
- Salary £60,000 - £65,000
Job Description
Street Pricing Consultant - Customer Outcomes (Remediation)
About the role
Working in Pricing at NFU Mutual feels genuinely different. With a strong focus on customers rather than shareholders, the team's work has real impact, supporting local communities, protecting livelihoods, and helping our UK-wide Agency Network deliver exceptional service.
As a Customer Outcomes Consultant, you'll use your pricing expertise to lead customer outcomes and remediation activity across NFU Mutual's insurance portfolio. You'll oversee the monitoring of customer outcome measures, identifying emerging risks and providing insight to inform decision-making. You'll help to ensure our pricing remains fair, appropriate and aligned to regulatory expectations.
You'll also play a key role in investigating pricing issues and assessing customer impacts, working with colleagues across Pricing, Underwriting, Remediation and IT to understand the root cause of issues, coordinate remediation activity and ensure appropriate actions are taken. Alongside this, you'll contribute to governance and reporting activities, supporting the ongoing development of our fair pricing strategy and helping ensure customer, commercial and regulatory considerations remain balanced.
As a senior member of the team, you'll provide technical leadership, stakeholder management and oversight across a range of activities, while coaching and mentoring colleagues, promoting best practice and helping shape the future direction of Customer Outcomes within Pricing.
About you
To succeed in this role, you'll bring strong pricing expertise, analytical capability and leadership experience, with the ability to navigate complex challenges whilst balancing customer, commercial and regulatory considerations. You'll be comfortable interpreting data, providing challenge and making recommendations that support fair customer and business outcomes.
You'll enjoy working across multiple teams and building trusted relationships with stakeholders at all levels. Alongside strong communication and influencing skills, you'll be confident coordinating activity, managing competing priorities and ensuring delivery remains focused on agreed outcomes.
As a senior member of the team, you'll also play an important role in developing capability, providing coaching and mentoring to colleagues and helping shape the future direction of Customer Outcomes within Pricing.
Alongside this, you'll bring:
Customer Remediation and Radar experience are highly desirable.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
Working at NFU Mutual
We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we're successful now and in the future.
