Band 8a Clinical Service Manager - Bristol
Job Description
Job summary
To be responsible for the management of the delivery Mental Health Support Teams (MHST) across a defined areas across Bristol. To manage and deliver MHSTs within an integrated pathway model in Partnership with Off The Record to an agreed set of aims and objectives which are defined, delivered and monitored through an integrated governance approach. To work in close collaboration with a range of partner services to ensure seamless delivery of care across the pathway of services.
In December 2017, the government created MHSTs to work with children and staff in education settings the aim is to have 100% coverage across BNSSG by 2029. The aim of these teams is to provide extra capacity to deliver evidence-based psychological interventions in schools and create better links with wider services. Each team covers a population of approximately 8000 children and young people, or up to 20 educational settings. Education Mental Health Practitioners and Senior Mental Health Clinicians will be recruited to the MHST later in the year ready to start training in February 2021. This post will manage the development and implementation of these teams including developing a service structure, employing staff and developing key relationships with partner agencies, especially within the education system.
Main duties of the job
To take management and leadership responsibility for the operational delivery of services within the designated service area. To manage the capacity of the service using established tools and technique including entry and exit criteria and highlight underlying issues to the CAMHS Head of Operations and CAMHS Senior Manager. To work closely with acute care colleagues to ensure seamless delivery of the pathway of services within the local area, addressing bottlenecks and working collaboratively to find solutions which improve patient flow and experience. To represent the Trust professionally and positively at all times, with staff, local partners, service users and carers. To contribute to the Integrated Business Plan for the Area and Local Delivery Unit (LDU) as part of the LDU delivery strategy and the Trust's overarching Integrated Business Plan. To deliver operational services in line with national, Trust and LDU strategic objectives and policies. To liaise with service users, carers, staff and partners in both statutory and non-statutory fields, ensuring that there is shared understanding of service provision and commitments. To ensure involvement of the team managers in service area planning, delivery choice, and governance including the maintenance of links with key groups/networks. To contribute towards the management of identified projects within the service area.
About us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200miles, to more than 1.8million people.At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job responsibilities
People Management
To implement and monitor effective processes for the line management of staff including: agreeing and maintaining appropriate team establishments, caseload management, controlling use of overtime, bank and agency and ensuring processes are undertaken for recruitment, induction, objective setting, appraisal, supervision, rostering, vacancy management, absence management, Investigations and grievances.
To manage the performance of individuals and teams required to ensure the clear delivery of Trust, LDU, Area and service area objectives. To implement strategies for LDU workforce planning and staff development within the service area.
To ensure that services are planned and delivered with sensitivity to the diversity of the communities it serves.
To undertake investigations of serious untoward incidents, complaints disciplinaries and grievances.
To maintain effective communication with Staff, Unions, Service Users and Carers.
To ensure that meaningful staff involvement takes place within the service area in order that commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.
Financial Management
To manage the allocated budget for the service area within Trust Standing Financial Instructions, delivering key financial planning actions at key stages of the Trusts annual business planning cycle and delivering financial sustainability through achievement of financial balance. To actively explore new service opportunities in terms of growth of services/new business opportunities
Performance Management
To manage the performance of the service in line with defined measures contained within the CAMHS and wider service Scorecard and associated processes. This includes information management and timely and accurate data entry at team level.
Risk and Clinical Governance
To contribute to the Area Integrated Governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the Service area.
To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and Trust policies within the service area.
To ensure full compliance of all staff within the service with key mechanisms to support the clinical delivery of service including the Integrated Care Programme.
Approach and/or Single Assessment Process, Records Management, Health and Social Care data entry, Incident reporting, Serious Untoward Incident Review and Complaint's
To ensure staff compliance with Safeguarding processes to protect users, carers and vulnerable adults, children and young people.
To ensure compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.
To contribute to the development of information packs, contingency plans, in and out of hours responses to unplanned events such as pandemic flu, winter challenges, estate disaster.
To be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.
To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as required for inspection.
Service Research, Innovation, Training and Improvement
To contribute to the development of a Service Strategy for define services at a local level n line with STP, transformation and Trust objectives.
To contribute to the leadership of service area re-design promoting the development of practice in line with national policies and evidence base.
Ensure that outcomes for service users and carers are measured and evaluated andthat learning is applied to future interventions, collaborating with those responsiblewithin the Trust for service audit.
Assimilate and apply the outcomes of research, innovation and improvementprojects, working in collaboration with the Trusts Organisational Development Directorand those responsible for innovation and quality improvement; learning from theevaluation of the impact of change in similar services elsewhere.
Working jointly with the managers, clinicians, service users, carers and partners,identify appropriate outcome measures that can be implemented to evaluate thequality and effectiveness of services within the delivery unit.
As part of the Management Team, lead clinical, professional and managerial serviceredesign and innovation initiatives to modernise the workforce and the delivery ofcare, including promoting the innovative use of technology and supporting thedevelopment of practice in relation to national mental health strategies.
Ensure local service user engagement in service planning, delivery, choice, governanceand workforce development, including maintaining effective links with key groups,networks and Patient and Public Involvement fora.
Ensure wide management and clinician participation in key local forums and collaborationwith other key partners in the delivery of integrated care solutions.
Lead quality ...
