Outpatient Booking Officer - Plastics and Dermatology
Job Description
Job summary
We have an exciting opportunity for an Outpatient Booking Officer to join our team. In this role, you will be responsible for coordinating outpatient appointments within the Dermatology and Plastic Surgery services at Frimley Health Foundation Trust. You will play a key part in implementing and maintaining both new and existing appointment systems, ensuring they operate efficiently and effectively.
The successful candidate will support the team in meeting Trust targets and delivering a high-quality service. You will be expected to provide excellent customer service to patients, as well as to internal and external stakeholders, maintaining clear and professional communication at all times.
Visa Sponsorship:This position is not eligiblefor Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UKfor the full duration of the contract.
Main duties of the job
The main duties of the role will be:
- Arranging appointments over the telephone with patients
- Managing Dermatology and Plastics call centre
- Booking patient appointments from waiting lists
- Rescheduling and cancelling appointments at short notice, when required
- Liaising with clinical admin, consultants from multiple specialties and CNS teams
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Customer care experience
Desirable
- Call centre experience
- Previous booking experience
Skills
Essential
- Good communication skills both verbal and in writing
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
- Exceptional interpersonal skills
- Ability to multi task
- Ability to escalate any issues as necessary
- Logical thinker, able to reason, analyse situations effectively and deal with a multitude of queries
Desirable
- Knowledge of current NHS issues relating to the Referral To Treatment targets waiting lists and the Trust Access Policy
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Heatherwood Hospital
Brook Ave
Ascot
SL5 7GB
United Kingdom
