Retail Operations Assistant
Job Description
Job summary
PLEASE APPLY FOR THIS ROLE DIRECTLY ON OUR WEBSITE, USING THIS LINK
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=b3b70f72-ad0d-4181-bc85-fb1cb792a46b
We are seeking a committed individual to join our Trading team, to maintain high standards of customer service across St Catherine's Hospice charity shops.
Main duties of the job
The Role:
This post is offered on a permanent basis full time working 40 hours per week or part time working 16 hours per week.
Please note the base for this role is Crawley Superstore, however there is a requirement to travel to all 12 of our charity shops locations across Sussex and Surrey.
Our Shop Locations:
- Billingshurst, Crawley, Caterham, Dorking, East Grinstead, Hassocks, Haywards Heath, Horley, Horsham, Oxted, Redhill, Reigate
About us
St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, wed love to hear from you.
Job responsibilities
Are you an enthusiastic, motivated individual who enjoys a varied workload? Do you bring strong interpersonal skills and a hands on attitude to your work?
Person Specification
Attitude and Behaviours
Essential
- Stamina and enthusiasm for hands on physical work
- Ability to work on own initiative
- Ability to motivate and empathise with hospice staff and volunteers
- Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
- Willingness and desire to work in accordance with hospice values
Qualifications
Essential
- Good level of literacy and numeracy
- Full driving licence or the ability to be able to access public transport to travel across our trading locations
Experience
Essential
- Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
- Proficient numeracy skills
- Excellent organisational skills
- Experience of working in a customer care environment
Desirable
- Supervisory skills
- Retail experience
- EPOS experience
- Creativity (e.g. window display)
- Some knowledge of St Catherine's
- Hospice work in the community,
- including its charity shops
- Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
- Second hand retail sector e.g. antiques
- Current fashion trends
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Catherine's Hospice
Address
St. Catherines Hospice
Grace Holland Avenue
Pease Pottage
West Sussex
RH11 9SL
United Kingdom
