4161 - Application Operations Engineer (Power BI/Fabric)

Welsh Government

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.

To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.

Team/Division Overview

The Application Operations Engineer (Power BI/Fabric) will form part of the Software Delivery Team and will be responsible for the ongoing maintenance and support of the Power BI / Microsoft Fabric platform, which underpins the Data Visualisation Service within the Welsh Government.

Job Role

This post is mapped to the Application Operations Engineer role in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.

Responsible for ensuring the technical continuity of the Data Visualisation Service, the Application Operations Engineer will provide advice and support to business users of the Power BI/Fabric platform by setting up new workspaces, supporting the creation of enterprise semantic models, triaging and resolving faults, and assisting with queries around optimisation of outputs.

They will work closely with a range of stakeholders and business areas to understand user requirements and where required support them in moving to using Power BI.

We are looking for people who are:

• Enthusiastic and pro-active about resolving problems
• Team oriented, willing to support others when needed
• Organised and have good planning skills to ensure the timely delivery of high-quality outputs.
• Experienced in communicating with a wide range of people using different communication methods.

An application operations engineer maintains services and is responsible for conducting user and security administration.

At this role level, you will:

• monitor applications and be accountable for batch processes
• Carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager

Your main day to day responsibilities will include:

• Maintaining the Power BI/Microsoft Fabric enterprise platform from the technical side.
• Ensure continuity and availability of the Power BI/Fabric platform for the business to use by working as part of a multi-disciplined application support and development team, and closely with Cloud Infrastructure and Central Technical Services teams.
• Support the wider business users of the Power BI/Fabric platform by setting up new workspaces and assisting with queries around optimisation of report production.
• Review, test, implement and communicate product updates via the agreed change processes.
• Liaise with the Service Desk on faults or requests and triage and, where necessary, resolve them as promptly as possible.
• Work with the Product Manager to advise and support business areas migrating into Power BI/Fabric and the Data Visualisation Service.
• Liaise regularly with users to ensure an up-to-date awareness of their user requirements, considering if and how the service needs to be adapted to meet changing needs.
• Continually review the Power BI product (including new functionality available through Microsoft Fabric) and the Data Visualisation Service to identify potential issues or deficiencies and work with the Product Manager to proactively address these.
• Support the Product Manager in ensuring the Power BI/Fabric Product and Data Visualisation Service is being effectively used through regularly reviewing and reporting on usage metrics.
• Working as part of a multi-disciplined application development and support team, and closely with Cloud Infrastructure and Central Technical Services teams.
• Provide technical advice on the Power BI/Fabric and DVS user community by engaging with them via the Teams user group.