Business Support Manager

Ofgem works on behalf of energy consumers to ensure every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a key role in accelerating the transition to Net Zero and a carbon-neutral energy system. Whatever your role, you will contribute to creating energy solutions that are good for customers and the environment.

We are recruiting a Business Support Manager to join the Delivery & Schemes Digital Delivery team. This role sits within a Project Management Office (PMO) and Business Support function, supporting the effective delivery of digital projects and ensuring smooth business operations across a complex portfolio. You will coordinate activity, maintain governance, produce insights and reporting, and provide high-quality operational and administrative support.

Working across delivery teams and alongside senior stakeholders, you will help ensure that projects are well-coordinated, priorities are clear, and teams are supported to deliver effectively. You will bring a proactive, structured and outcomes-focused approach, alongside the ability to build strong working relationships quickly.

Key responsibilities include delivering and coordinating Business Support and PMO services across projects and programmes, maintaining governance documentation, and producing reporting, dashboards and insights to support decision-making. You will coordinate governance forums, track actions, and support teams to address delivery challenges. The role also involves embedding processes and ways of working, supporting resource planning and allocation, and contributing to portfolio coordination, including pipeline management and prioritisation.

You will support business planning activities such as budget and resource forecasting, and undertake finance-related activities including maintaining financial trackers, supporting budget monitoring, and managing Purchase-to-Pay processes. You will also support cost optimisation, identify opportunities to improve processes, and enhance reporting and data quality. Acting as a key point of contact, you will build effective relationships and ensure stakeholders receive timely and reliable support, while maintaining operational data and supporting onboarding, offboarding, and organisational changes as required.

This is a varied and fast-paced role offering strong exposure across Digital Delivery and the wider organisation.

Ofgem is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Please note that this role is expected to transfer to another department in 2027 as part of the Warm Homes Plan, in line with staff transfer regulations.

Essential:

• Relevant experience in a Business Support, administrative, PMO, or project support role. (LEAD)
• Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, Teams and SharePoint. (LEAD)
• Experience supporting budget management processes and resource allocation activities.
• Proven ability to work under pressure, managing multiple tasks and effectively prioritising your workload.
• Experience supporting the development of reports, presentations, and other business documentation.

Desirable:

• Ability to analyse data and draw meaningful insights.
• Experience in financial administration or supporting financial processes.