Head of Business Analysis

The Head of Business Analysis provides the high-level strategic leadership for both Business Analysis and Product Management within the Driver and Vehicle Standards Agency (DVSA).

The role holder is accountable for making sure DVSA improves its services for people and businesses by understanding what needs to change, helping the organisation to make decisions based on evidence, and leading teams to deliver those improvements effectively across the agency, in line with the Government Digital and Data Profession Capability Framework

By leading the way in how problems are defined and successes are measured, the role holder will help create smarter, more effective services that make a difference in peoples everyday lives and support the success of businesses nationwide. They will play a key part in driving meaningful change, ensuring that every improvement is focused on real user needs and delivers tangible benefits.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers

Lead DVSA's Business Analysis profession and shape the capability, standards and culture needed to deliver successful change. Oversee Business Analysis resources across a complex portfolio and drive consistent, high-quality analysis that supports better decisions and outcomes. Work with senior leaders and multidisciplinary teams to deliver user-centred change at scale while leading the Product Management community of practice across DVSA.

Your responsibilities will include, but arent limited to:

• Act as Head of Profession for Business Analysis and Product Management, setting vision, standards and strategic direction across DVSA.
• Own and evolve the agency wide Business Analysis and Product Management strategy, aligned to DVSA strategy, DfT Group Digital and the Roadmap for a modern digital government.
• Hold accountability for the effective management of Business Analysis and Product Management capability across the organisation, including line management, matrix leadership and professional oversight.
• Lead Business Analysis workforce planning and resource allocation, providing the Chief Delivery Officer with clear insight into capacity, demand, risks and constraints across the delivery portfolio.
• Lead the recruitment, onboarding, development and retention of Business Analysis professionals, building organisational capability and supporting DVSA's strategic insourcing ambitions.
• Provide strategic oversight of Business Analysis and Product Management activity across DVSA value streams, maintaining a clear line of sight across the delivery portfolio.
• Ensure good quality Business Analysis underpins portfolio, programme and product delivery, from discovery through live service and continuous improvement.
• Execute management responsibilities effectively, working with, leading and acting as a role model for team members and colleagues, ensuring capabilities to achieve successful delivery of business performance whilst maximising the efficiency and effectiveness of the financial resources delegated in line with the Civil Service values.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Required experience:

To be successful in this role you will need to have the following experience:

• Strategic Business Analysis leadership experience, including leading a professional Business Analysis function or community across complex digital or organisational change.
• Significant experience leading and line managing Business Analysts within a complex digital, technology or change environment
• Strong analytical expertise, with proven ability to define problems, assess options, manage requirements, and support evidence‑based decision‑making at pace.
• Expert practitioner of core Business Analysis techniques, including process modelling, requirements elicitation and management, business rules analysis, data and information modelling, and options and impact assessment
• Experience working at scale, supporting delivery across multiple services, programmes or portfolios in complex, multi- stakeholder environments.
• Experience working within multidisciplinary, user-centred teams in Agile, Lean and continuous delivery environments, with the ability to apply Business Analysis practices effectively within traditional project and waterfall delivery models where required.
• Proven ability to work effectively with Product Managers, including leading or contributing to a Product Management community of practice to strengthen product thinking and alignment.
• Clear leadership and influencing skills, with experience advising senior leaders and providing confident challenge informed by insight and evidence.
• Experience developing people and capability, including growing sustainable Business Analysis capability through coaching, communities of practice, and effective use of resources.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

Occasional travel to other offices will be required, which may involve overnight stays.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.