Unity Programme Business Analyst

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This is a fantastic opportunity to join the major cross government Unity Programme which will bring together Shared Services for His Majestys Revenue and Customs (HMRC), Department for Transport (DFT) and Ministry of Housing, Communities and Local Government (MHCLG).

The programme aims to deliver the tools in Human Resources (HR), Finance, Payroll, and Procurement to enable the user to complete administration tasks, whether Finance, HR, or Procurement quickly and with minimal effort by modernising our IT Platform, bringing together our shared services teams, standardising our data and cutting through processes that cost our departments time and money.

We have an exciting opportunity for a Business Analyst to help drive delivery of various components for the shared solution for the Unity cluster.

The Process Transformation and UCD team is a key component of the Unity Programme, developing processes for Department for Transport, HMRC and the MHCLG under a single Shared Services umbrella. In this unique and dynamic position, you will provide analytical leadership that supports transformation at pace, ensures public value, and strengthens future service delivery. You will bring order and clarity to complex, cross departmental challenges. Take ownership of ambiguous work, structure it, progress it, and ensure it results in clear, practical decisions and deliverable outcomes.

A problem solver with a curious mindset, you will be forward thinking and take responsibility for progressing complex pieces of work independently and driving them to completion. Working with the team to identify what is needed, plan the approach, bring together the right people, and deliver high quality outputs without over reliance on direction.

There may be occasional travel involved in this role to attend cross-government and cross department meetings.

The ideal candidate will have strong Business Analysis experience within large-scale transformation.

You will bring proven capability in some or all areas of process design, service design, target operating model development, and requirements definition and will be confident navigating change in fast-paced environments.

You will be a confident facilitator with experience leading cross-functional and cross-organisational workshops and have familiarity with planning change and implementation approaches, including readiness, transition design, and adoption.

With adaptability, resilience, and a proactive approach to problem-solving, you are a collaborative team player, able to translate complex information into clear, actionable insights for a range of audiences.

Key Responsibilities departmental challenges:

• Take ownership of ambiguous work, structure it, progress it, and ensure it results in clear, practical decisions and deliverable outcomes. quality outputs without over reliance on direction.
• Take responsibility for progressing complex pieces of work independently and driving them to completion.
• Identify what is needed, plan the approach, bring together the right people, and deliver high quality outputs without reliance on direction. quality outputs without reliance on direction.
• Ensure materials are decision ready, accessible, and aligned with programme objectives and governance standards. ready, accessible, and aligned with programme objectives and governance standards.
• Lead workshops with departmental leaders, subject matter experts, delivery partners and operational teams.
• Shape and assess delivery options, considering feasibility, policy alignment, risks, and service impact.
• Distil wide-ranging viewpoints into clear recommendations that support evidence-based decision-making based decision-making.
• Contribute to transformation planning, readiness assessment and transition design.
• Work closely with operational leaders to ensure new processes, roles, and services are understood and viable.
• Work effectively with stakeholders across multiple government departments, agencies, and delivery partners.
• Act as a trusted analytical lead who can operate through influence, not authority.

Essential Criteria:

Takes Ownership and accountability; sees things through, drives progress, and delivers what is needed.

Has Analytical clarity: able to cut through complexity and produce simple, logical outputs.

Is Curious and improvement driven: always looking for better ways of working.

Is Pragmatic and grounded: focuses on what is deliverable within constraints.

Is Resilient: maintains momentum and constructive focus when faced with ambiguity or challenge.

Is Influential: able to bring people with you without relying on authority.

Is Collaborative: operates effectively across departments, professions, and delivery partners.

Is a Clear communicator: able to articulate complex information in a way that supports decision-making.

Desirable Criteria:

ServiceNow experience including involvement in UX / CX design.

Experience with ERP systems, particularly SAP S/4HANA, including involvement in design, testing, and deployment phases.

Additional Information - Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.