Senior People Operations Specialist
- Metro Bank
- Full Time
- London + Work from Home
Job Description
Senior People Operations Specialist
Team HR
Location AMAZE Central - Holborn
County Greater London
Ref # 28881
Closing Date 11-Sep-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
As a Senior People Operations Specialist, you support managers with expert HR guidance, take ownership of core People Operations activity and ensure accurate policy interpretation. You act as a trusted deputy to your manager when required, helping maintain operational continuity while also delivering continuous improvement projects and initiatives to drive effectiveness and high standards of colleague experience.
What you will do
- Act as the primary escalation point for complex people queries and, taking ownership through to resolution.
- Deputise for the People Operations Manager when required, providing operational decision making and acting as a point of escalation.
- Provide expert support and coaching to managers on HR policies, processes, and people management.
- Take end to end ownership of HR activities across the colleague lifecycle, ensuring compliance and accuracy.
- Lead the design and enhancement of People Team processes and documentation ensuring appropriate stakeholder engagement and end to end effectiveness
- Support operational teams by delivering clear guidance and policy interpretation.
- Ensure data accuracy through regular audits, checks, and reporting.
- Support monthly payroll operations through validation and data review.
- Work autonomously and collaboratively with Business Partners and the wider People Team, representing People Operations with confidence and credibility.
- Champion continuous improvement in systems, processes, and colleague experience.
- Manage workload independently across cyclical and project-based activity.
- Management and day to day oversight of supplier and offshore HR administration activity.
And... we are a bank, so risk is part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the confidence to call out any concerns.
What you will need (experience)
- Experience in People Operations or HR generalist role where you have provided HR advice or managed complex people queries
- Demonstrable experience in leading process improvements
- Strong communication and stakeholder management skills
- High attention to detail and accuracy
- Strong analytical and problem‑solving skills
- Ability to coach and influence peers and senior stakeholders
- Excellent organisational skills
- Ability to operate with a high degree of autonomy and exercise sound judgement
- Confidence to lead and guide others
- Broad knowledge across HR policy and process expertise, UK employment law understanding, HR systems and data management
- Exposure and knowledge of Payroll processes
Our promise to you...
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
