Electrical Duty Manager

Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with day to day activities of the electrical team, including routine maintenance, servicing and repairing of domestic, commercial and electrical equipment. You will manage project works with both team and subcontractors. You will plan and operate the rota system including on call systems, and be available for call outs if required. You should have a good knowledge in all aspects of fault finding and installation works.

About You

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

You'll need to have an 18th Edition electrical qualification, as well as a HVK license.

General Duties & Key Accountabilites

• Responsibility for managing the team during a shift on key tasks and objectives.
• Driving add on sales and promotions and supporting team to do the same.
• Ensuring all stock/ proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Provides accurate rota's 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin's Values and Leadership Behaviours.
• Ensure we always have a focus on RPRRT in the way we rota team.
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process.

About Butlin's

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's!