Operational Support Administrator (part-time)

4,000 professionals, 0 days wasted, 1 incredible purpose.

Operational Support Administrator

£24,064 plus benefits pro rata (actual salary £14,438)

Reports to: Service Delivery Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Short Term fixed-term contract (end date 31/03/2025)

Hours: Part time 21 hours per week (we can be flexible on which days of the week you want to work)

Location: Oxford, Oxfordshire Office based

Closing date: 6 Jan 2025

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible.

Recruitment process: Competency based interview

Interview date: Week commencing 13 January

At Cancer Research UK, we exist to beat cancer.

We are looking for an engaging, efficient and collaborative Operational Support Administrator to join us at Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there is lots of variety and lots of opportunity to learn. As well as the data entry-based tasks, you'll support our retail teams with operational tasks and people who want to donate to us, so you'll be someone who enjoys being on the phone.

To hear from someone who has done this role within the organisation click here

You'll be given full training and a learning plan to work through with the support of a more experienced buddy.

It's a fun working environment where you can work locally to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays , sick pay and lots of development opportunities. You will also have access to discounts and benefits on the surrounding business park. More info: https://www.arcgroup.io/oxford/ They offer free BBQs in the summer if you sign up, they have table tennis, pop up shops/bars and animals! This is directly opposite the office. Fancy a quick coffee break? The Oxford Works is a café and meeting space at the entrance to the business park.

What will I be doing?

• Working with agreed KPI's and SLA's to deliver and maintain excellent service

• Answering the phone and dealing with queries from supporters, staff and volunteers.

• Carrying out a range of administrative tasks, such as raising purchase orders, receipting and approving invoices

• Support with general data capture

• Processing incoming and outgoing mail

• Completing trackers, logs and data collation reports in line with stakeholder's service levels

• Helping to maintain operational effectiveness by updating processes and procedures as required

What skills will I need?

• Experience of dealing with telephone queries from a diverse group of internal teams

• Experience of data collection and inputting.

• The ability to manage multiple tasks and meet tight deadlines in a fast-paced environment

• Excellent customer service skills with the ability to provide prompt and effective responses to queries

• Excellent attention to detail

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at [email protected].

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [email protected] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.