Area Property Operations Manager (South Central) (Ref: 997)

If you are successful in the recruitment process, you will be added to the merit list for the campaign. We will then appoint candidates as Area Property Operations Manager posts become available. This will be based on merit order and your location preference. Your location preference will be captured during the application process. Please note that this campaign is open for both prison and probation roles. Please indicate which role you wish to apply for by selecting HM Prison for prison-based roles and NPS for probation-based roles. If you wish to apply for both then please select your preferred locations. Please be advised, that being successful in the recruitment process and being placed on the merit list does not guarantee an offer of employment.Please note that the application window for this campaign remains open until 4th March 2025. However, we will be reviewing applications and conducting regular screening, interviewing, and onboarding procedures throughout the duration of the campaign. Learn much more about Area Property Operations Manager role in our Candidate Information Guide attached and by clicking on the video link below: Area Property Operations Manager Prison and Probation OverviewThe MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arms Length Bodies.MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at 8.5bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.We continue to deliver new ways of working across our portfolio leading on the scale and pace of activity for central government proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.Team OverviewAre you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support.PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the Ministry of Justice Property Directorate PS Team is the place for you.Area Property Operational Managers (APOMS) are responsible for working directly with clients and suppliers, including on regular site visits, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This is a key contract management role requiring specialist knowledge, with responsibility for overseeing the delivery of the contract and works projects, for defining projects and for technical and statutory assurance.APOMs work alongside Property Operational Managers (POMs) and report directly to Regional Property Operational Managers (RPOMs) for their region.The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.Job Description, Duties and ResponsibilitiesResponsibilities will include the following:Service Management:Understand your assets and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regimeManage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification and were appropriate contractors adhere to local and national security strategies.Liaise with the supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvementsUnderstand the priorities of stakeholders and how they fit into plans and activitiesConsider whether Early Warning Notices (EWNs) and compensation events are required and advise RPOM accordingly. Monitor to ensure they are being addressed and ensure mitigation plans and risk register are in place and maintained.Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalate to RPOMs where necessaryFollow the schedule of visits for each asset (to be agreed with RPOM) to discuss performance, issues and update on work ordersEngage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needsEnsure that you follow fire risk assessment proceduresEnsure that actions relating to inspections and audits are delivered through the contract.Work with the technical team, MI and reporting procedures to enable audit, assurance and validation of service delivery including taking accountability for carrying out site audits to departmentally agreed frequency and managing actions that arise from these to ensure statutory, mandatory and contractual complianceWhere it applies, manage the transition to the delivery of services to new contracts and operating models.Identify the requirement for project works, including contributing to business cases, bids and the procurement process. Oversee the delivery of works projects on sites within your portfolio. Ensure that waste management/recycling, energy management and biodiversity sustainability strategies are in place and adhered to by contractors.Liaise with MoJ Property on the planning and delivery of new builds, refurbishments and change of use across the sites, adhering to statutory planning and legislation.Customer Management: Act as the clients first point of contact. Report MI data on contract performance.Engage through site visits, regular communication and running or attending client engagement meetings as appropriateUnderstand the wider strategic needs and priorities of clients and how they are incorporated into plans and activitiesManage supplier issues and complaints to resolution, escalating to RPOMs where necessaryEncourage, recognise and share innovative ideas and improvements from customers and other stakeholdersWhere required, work with the supplier to contribute to the preparation of site contingency and emergency plans and ensure implementation. Support operational emergencies by providing technical management assistance and support.Supplier Management:Develop strong relationships with suppliersEngage with the supply chain to ensure that contracts provide satisfactory delivery and to drive value for money in accordance with business targetsConduct weekly interfaces with suppliers to escalate issues and scrutinise performanceManage issues to resolution and escalate where necessary to RPOMsEncourage, recognise and share innovative ideas and improvements from both suppliers and other stakeholdersPeople & Resource Management:Independently monitor your progress and work towards fulfilling objectives within your own development planEnsure that you are fully compliant with your mandatory learning, competencies and skills & behaviours required to discharge your roleEffectively manage all delegated spend within agreed internal governance proceduresAdhere to the appropriate governance procedures in procuring and authorising spend to ensure appropriate value for money and contract deliveryContribute data and information to enable the development of cyclical or ad-hoc business planning or business case developmentWider Initiative Involvement:Understand why and how the wider strategic priorities of the Property Directorate are incorporated in plans and activitiesProactively support the delivery of government soft landings and programmesRepresent the interests of the PS team and the wider Property Directorate within the Government Property ProfessionEnsure that your behaviours reflect government and departmental requirements for diversity and inclusionPlay an active role in staff diversity & ...