Deputy Director - Workplace Services Delivery

The Deputy Director for Workplace Service Delivery is a leader of front-line services and of change in how the Government Office estate is run. They need to have the vision and creativity to see where the Civil Service workplace and workspace needs to go, and the determination and drive to take it there. As well as being technically skilled, you will provide inspirational leadership across the Government Property Agency as it matures as an organisation following its creation in 2018.Key ResponsibilitiesAs part of the Senior Leadership Team for Workplace Services, supporting customers in moving to and using our workplaces in a way that allows them to deliver the wider objectives of those departments, meets customer needs, provides operational excellence in the workplace and enhances client satisfaction. You will put customer service excellence at the heart of everything the team (including our delivery partners) do.Leading a team of civil servants and commercial/non-commercial delivery partners to transform our customers' workplace experience and the value of our services for our clients by being agile, innovative and responsive to needs often at short notice or for major events. You will develop the GPA team to lead service delivery for a portfolio of up to 1,000 buildings, many of which are historic and have national importance, and contracts building to around 500m or more p.a.Act as the Product Owner for the future of the GPA Workplace Services Contracts and to ensure that longer term requirements including those of clients are captured and developed to ensure the programme continues to deliver the transformational benefits we want from our service contracts and build the necessary internal capability to get the best value from those contracts through effective contract and financial management.Lead, organise and manage delivery of workplace services (including shared ICT delivery) across multiple operating environments each requiring specific service management: directly managed core estate H&S and security assurance of wider GPA estate a new portfolio of GPA Hubs including commissioning for Ready for Service PFI sites Whitehall SystemsLeading delivery through a wide range of suppliers, in a mix of directly managed contracts and strategic delivery partnerships with other government departments and delivery agencies; ensuring the effective integration of new assets, services and teams as part of the ongoing GPA asset transfer programme; and supporting a programme of planned lifecycle replacement. Develop and deliver subject matter expertise in a range of areas, including the management of the Whitehall Systems (providing heat and back-up power to the Whitehall Campus) health and safety, operational security and sustainability. Work collaboratively with teams in Workplace Services to champion the workplace experience and ensure workplace projects and minor works enhance the customer experience.Collaborate effectively with directorates across the GPA, horizon scanning to ensure Workplace Services support for the transfer of assets to the GPA and the delivery of new buildings and services.Lead and inspire your own teams, growing them in line with the development of new GPA business; making sure our teams have the capabilities to be able to support and encourage our customers in the adoption of smarter working and making best use of their workplaces, as well as identifying and resolving problems quickly and effectively, always keeping customers informed of progress.