Estates Customer Service Apprentice

As the Estates Customer Service Apprentice you will support colleagues in the onsite Estates Team with responsibility for the smooth running of the Government Hub. You will be a key figure in responding to customer queries about the building, whether that be escalating building faults, reporting Health and Safety issues, or supporting our building users to make the most of the Government Hub and its spaces.You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. As your knowledge of the building grows, you will influence customer experience with your knowledge, skills, and behaviours.